Gideon Okai
Bronx,NY
Summary
Dynamic customer service professional with exceptional communication skills and a strong passion for enhancing customer satisfaction. Committed to delivering top-notch service by leveraging problem-solving abilities and a friendly demeanor to create positive experiences. Seeking a Customer Service Representative position to contribute to team success while fostering lasting relationships with customers. Eager to utilize expertise in service excellence to drive company growth and client loyalty.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Amazon
The Bronx, NY
10.2025 - 01.2026
- Ensured accurate order fulfillment by conducting thorough quality checks on packages.
- Worked safely around moving machinery.
- Collaborated with team members to streamline warehouse processes and improve workflow efficiency.
- Implemented best practices for inventory management, reducing discrepancies in stock levels.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as 50 pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Customer service representative
Teleperformance
Accra
01.2024 - 07.2025
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Managed escalated issues efficiently, coordinating with internal teams for swift resolutions.
- Maintained detailed records of customer interactions in CRM system for future reference and analysis.
Administrative Assistant
School of Public Health University of Ghana, Accra
Accra
10.2021 - 09.2022
- Answer phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Directed student communication to appropriate department personnel.
- Responded to student issues to provide immediate resolution and retention.
- Managed administrative tasks, including document preparation and data entry, ensuring accuracy and efficiency.
- Implemented an electronic filing system, increasing retrieval speed and organization of critical documents.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Hardware and Software Technician (Part time)
Ansnet IT Consultancy and Computers, Accra
Accra
11.2018 - 04.2021
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Diagnosed software issues and implemented effective troubleshooting solutions to enhance system performance.
- Configured and maintained software applications, ensuring optimal functionality for end-users.
- Collaborated with cross-functional teams to support software development and deployment processes.
Education
Bachelor of Arts - Economics with Computer Science
University Of Ghana
Accra, Ghana09.2021
Skills
- Managerial ability
- Computer Hardware and Software Solutions
- Administrative and organizational skills
- Data collection and analysis
- Data entry
- Warehouse logistics
- Research skills
- Attention to details
Timeline
Warehouse Associate
Amazon
10.2025 - 01.2026
Customer service representative
Teleperformance
01.2024 - 07.2025
Administrative Assistant
School of Public Health University of Ghana, Accra
10.2021 - 09.2022
Hardware and Software Technician (Part time)
Ansnet IT Consultancy and Computers, Accra
11.2018 - 04.2021
Bachelor of Arts - Economics with Computer Science
University Of Ghana