Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gidget Smallwood

Winchester,VA

Summary

Seasoned Service Manager bringing 27years of Retail Leadership experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

28
28
years of professional experience

Work History

Retail Client Service Manager

Advantage Solutions
07.2022 - Current

Maintain and Improve Client specific retail conditions and be a key point of communication between the retail team/conditions and the Headquarter team and client team.

Ensure compliance in regard to distribution, new item speed to shelf, pricing objectives, planogram compliance, display performance against features and promotional activity and POS distribution.

Communicate the progress on the executables and tracking results listed and communicate all opportunities to the headquarter team/client. Partner with BDM and appropriate Retail Managers to make certain that all promotional activity is communicated to the retail team according to the set retail standards and methods.

Retail Supervisor

Advantage Solutions
06.2003 - 07.2022

Responsible for achieving and maintaining all Client and Customer standards by overseeing and directing activities of Retail Sales Merchandisers within an assigned territory. Works closely with Business Development Managers, Clients, Store Managers, and various retail personnel to ensure retail business objectives are met.

Retail Business Development Manager

Advantage Solutions
03.1998 - 06.2003

Works to maintain and improve client specific retail conditions and be a key point of communication between the retail team/conditions and the headquarter team and client team. An aid to the retail organization in regard to training to accomplish the client's objectives.

Ensure compliance in regard to distribution, new item speed to shelf, pricing objectives, planogram compliance, display performance against promotional activity and POS distribution.

Works to resolve any noncompliance issues at retail where possible and communicate properly the unsolvable issues.

District Supervisor

Advantage Solutions
08.1997 - 03.1998

Responsible for achieving and maintaining all Client and Customer standards by overseeing and directing activities of Retail Sales Representatives and Merchandisers within an assigned territory.

Achieve in store retail excellence goals by building goodwill with the trade and Clients, timely new item retail placement and ensure completion of all retail projects set forth.

District Manager

Advantage Solutions
04.1996 - 03.1997

Responsible for achieving and maintaining all Client and Customer standards by overseeing and directing activities of Retail Sales Representatives and Merchandisers within an assigned territory. Oversee Coverage through scheduling merchandisers and reviewing reports. Budgeting and expense control with the goal of coming in under budget and having excellent control of expenses. Complete accurate and timely paperwork and reports, recaps, itineraries, timesheets and expense reports.


Education

High School Diploma -

James Wood High School
Winchester, VA
06.1986

Skills

  • Schedule Management
  • Training and Mentoring
  • Proficient in Excel
  • Customer Relations

Accomplishments

Top 3 Supervisor in country for Retail Scorecard multiple years.

Timeline

Retail Client Service Manager

Advantage Solutions
07.2022 - Current

Retail Supervisor

Advantage Solutions
06.2003 - 07.2022

Retail Business Development Manager

Advantage Solutions
03.1998 - 06.2003

District Supervisor

Advantage Solutions
08.1997 - 03.1998

District Manager

Advantage Solutions
04.1996 - 03.1997

High School Diploma -

James Wood High School
Gidget Smallwood