Seasoned Service Manager bringing 27years of Retail Leadership experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Maintain and Improve Client specific retail conditions and be a key point of communication between the retail team/conditions and the Headquarter team and client team.
Ensure compliance in regard to distribution, new item speed to shelf, pricing objectives, planogram compliance, display performance against features and promotional activity and POS distribution.
Communicate the progress on the executables and tracking results listed and communicate all opportunities to the headquarter team/client. Partner with BDM and appropriate Retail Managers to make certain that all promotional activity is communicated to the retail team according to the set retail standards and methods.
Responsible for achieving and maintaining all Client and Customer standards by overseeing and directing activities of Retail Sales Merchandisers within an assigned territory. Works closely with Business Development Managers, Clients, Store Managers, and various retail personnel to ensure retail business objectives are met.
Works to maintain and improve client specific retail conditions and be a key point of communication between the retail team/conditions and the headquarter team and client team. An aid to the retail organization in regard to training to accomplish the client's objectives.
Ensure compliance in regard to distribution, new item speed to shelf, pricing objectives, planogram compliance, display performance against promotional activity and POS distribution.
Works to resolve any noncompliance issues at retail where possible and communicate properly the unsolvable issues.
Responsible for achieving and maintaining all Client and Customer standards by overseeing and directing activities of Retail Sales Representatives and Merchandisers within an assigned territory.
Achieve in store retail excellence goals by building goodwill with the trade and Clients, timely new item retail placement and ensure completion of all retail projects set forth.
Responsible for achieving and maintaining all Client and Customer standards by overseeing and directing activities of Retail Sales Representatives and Merchandisers within an assigned territory. Oversee Coverage through scheduling merchandisers and reviewing reports. Budgeting and expense control with the goal of coming in under budget and having excellent control of expenses. Complete accurate and timely paperwork and reports, recaps, itineraries, timesheets and expense reports.
Top 3 Supervisor in country for Retail Scorecard multiple years.