Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Hi, I’m
Gigi Earhart
Human Resources
Wilmington,NC
Summary
Overview
34
years of professional experience
1
Certification
Work History
Indochine Of NC, LLC.Wilmington, NC
Human Resources Specialist
07.2022 - Current
Job overview
- Streamlined benefits administration processes for increased efficiency and reduced errors.
- Assisted in the development of comprehensive benefits packages to attract top talent and retain existing employees.
- Ensured compliance with federal, state, and local regulations by maintaining accurate records of employee benefits plans.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Streamlined HR operations by implementing efficient processes and procedures.
- Managed benefits administration for a diverse workforce, ensuring compliance and accuracy.
- Developed comprehensive onboarding programs to quickly integrate new employees and reduce turnover rates.
- Ensured legal compliance in all HR activities, minimizing risk exposure for the organization.
- Collaborated effectively with cross-functional teams to achieve company-wide goals and drive positive change within the organization.
- Maintained accurate personnel records, enabling informed decision-making based on reliable data analysis.
- Assisted in the development of policies and procedures that upheld company values while adhering to applicable laws and regulations.
- Developed and implemented onboarding and orientation programs for new employees.
- Administered employee benefits programs and assisted with open enrollment.
Pleasure Island InsuranceWilmington, NC
Client Services Representative
03.2021 - 07.2022
Job overview
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Streamlined processes for efficient client communication, resulting in improved customer retention rates.
- Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
- Optimized client relationship management systems to better track progress and maintain up-to-date records of all interactions.
LBrands, Inc.Kettering, OH
Senior Customer Service Representative
10.2017 - 03.2021
Job overview
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Mentored junior team members, contributing to their professional development and overall team success.
- Conducted regular training sessions for staff, ensuring consistent delivery of exceptional service quality.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
Business Plans, Inc.Miamisburg, OH
COBRA Administrator and Account Manager
01.2015 - 10.2015
Job overview
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Constant contact with insurance carriers in efforts to facilitate transition to COBRA coverage. Delivered COBRA materials to employees within 30 days of departure and validated proper COBRA enrollment.
- Effectively sustained immaculate 100% group retention rate and worked with broker accounts for payment of unpaid fees, which resulted in $10K increase in revenue and loss of administration for their clients.
United Healthcare Medicare SolutionsDayton, OH
Independent Sales Representative
07.2011 - 06.2013
Job overview
- Boosted sales by developing strong relationships with Medicare participants and understanding their unique needs.
- Enhanced customer satisfaction by providing tailored product recommendations and demonstrations.
- Expanded client base through consistent networking and referrals from satisfied customers.
- Provided exceptional customer service during the entire sales process, addressing concerns promptly and effectively resolving issues as they arose.
Cigna Healthcare Of OhioDayton, OH
Account Manager/Client Service Representative
06.1994 - 04.2002
Job overview
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Supported sales team in closing deals with thorough product knowledge and exceptional customer care.
- Identified opportunities for upselling or cross-selling, contributing to increased revenue generation.
United HealthCare Of OhioDayton, OH
Account Manager of Key Accounts
06.1990 - 06.1994
Job overview
- Expanded key account base by identifying and cultivating new business opportunities.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Presented accurate sales forecasts based on detailed analysis of market trends, ensuring optimal resource allocation for maximum results.
Education
Wright State UniveristyDayton, OH
No Degree from Health Care Administration
University Overview
Ohio Department of InsuranceColumbus, OH
Life & Health Insurance Agent from Insurance
1996
University Overview
Skills
- Manager Coaching and Training
- Payroll and Benefits Administration
- Health Information Policy and Procedure Development
- HRIS Applications
- Microsoft Office Suite
- Employee Onboarding
- Benefits Administrator
- Compensation and Benefits
- Conflict Resolution Tactics
Certification
- Certified Human Resources Generalist, HR University - 2023
Timeline
Human Resources Specialist
Indochine Of NC, LLC.
07.2022 - Current
Client Services Representative
Pleasure Island Insurance
03.2021 - 07.2022
Senior Customer Service Representative
LBrands, Inc.
10.2017 - 03.2021
COBRA Administrator and Account Manager
Business Plans, Inc.
01.2015 - 10.2015
Independent Sales Representative
United Healthcare Medicare Solutions
07.2011 - 06.2013
Account Manager/Client Service Representative
Cigna Healthcare Of Ohio
06.1994 - 04.2002
Account Manager of Key Accounts
United HealthCare Of Ohio
06.1990 - 06.1994
Wright State Univeristy
No Degree from Health Care Administration
Ohio Department of Insurance
Life & Health Insurance Agent from Insurance