Genetrice Gonzalez
Grand Blanc,MI
Summary
A dynamic and compassionate Registered Nurse with 13 years of experience in providing high-quality patient care with case management, clinical and urgent care background. Experienced in assessment, treatment, and education with a focus on promoting optimal health outcomes. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
NURSE CASE MANAGER
Optum Specialty Pharmacy
02.2017 - 04.2024
- Provided education to patients on medication management and disease management strategies
- Medication Adherence: Ensuring patients understand their medications, dosages, and potential side effects
- Providing education on proper administration, adherence, and any necessary lifestyle adjustments
- Chronic Illness Management: Providing ongoing education on medication and side effect management
- Adverse event reporting to drug manufacturers within contract guidelines, ensuring accurate data entry and compliance within regulatory timelines
- New Hire Training: Providing ongoing support and guidance to new hires, providing education on organizational protocols.
ASSISTANT NURSE MANAGER
Hamilton Community Network: Burton, MI
09.2012 - 02.2017
- Led team of 12 medical assistants and 5 customer service representatives, managing schedules and oversaw patient care delivery
- Phone/walk-in patient triage; first responder clinic wide
- Provide mentorship and guidance for new staff members, facilitating their integration
- Case Manager Referral Specialist Supervisor Auditor – EMR, stock and sample medications and monthly immunization reconciliation IT Support Implemented quality improvement initiatives to enhance patient outcomes and satisfaction
- HEDIS score monitoring.
CHARGE NURSE
Medilodge of Howell: Howell, MI
03.2011 - 09.2012
- Supervised a team of CNAs to ensure safe patient care and efficient workflow
- Oversaw patient assessments, care plans and implemented interventions as needed.
SUBSTITUTE TEACHER/PARAPROFESSIONAL
Madison Academy: Burton, MI
01.2005 - 01.2009
- Provided classroom support and instruction in absence of regular teacher
- Maintained classroom order and implemented behavioral management strategies effectively
- Adapted teaching methods to meet diverse student needs in various subjects.
Education
ASSOCIATES IN NURSING PROGRAM - REGISTERED NURSING
Baker College
Burton, MI03-2011
ASSOCIATES IN APPLIED SCIENCE - CERTIFIED PHARMACY TECHNICIAN
Baker College
Burton, MI03-2002
Skills
- Excellent Customer Service Skills
- Excellent Organizational and Time Management Skills
- Professional Demeanor
- Training Staff/Nursing Performance Assessment
- RN Case Management
- Electronic Recordkeeping
- Utilization Reviews
- Patient Care and Education
- Acute and Chronic Care Experience
- Immunizations and Vaccinations
Certification
- RN License in 39 states: AL, AK, AR, AZ, CA, CT, CO, GA, ID, IA, IL, IN, KS, LA, MD, ME, MI, MS, MO, NE, NJ, NV, NY, NC, SC, ND, SD, OH, OR, PA, RI, TN, TX, UT, VA, VT, WA, WI, WY
- ACLS certified
Timeline
NURSE CASE MANAGER
Optum Specialty Pharmacy
02.2017 - 04.2024
ASSISTANT NURSE MANAGER
Hamilton Community Network: Burton, MI
09.2012 - 02.2017
CHARGE NURSE
Medilodge of Howell: Howell, MI
03.2011 - 09.2012
SUBSTITUTE TEACHER/PARAPROFESSIONAL
Madison Academy: Burton, MI
01.2005 - 01.2009
ASSOCIATES IN NURSING PROGRAM - REGISTERED NURSING
Baker College
ASSOCIATES IN APPLIED SCIENCE - CERTIFIED PHARMACY TECHNICIAN
Baker College
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