Gilbert Gordon
Tampa
Summary
Dynamic Certified Personal Trainer with five years of experience, specializing in endurance and weight loss. Proven track record in client motivation and fitness assessment, delivering tailored programs that enhance health. Previously excelled in customer service at Charter Spectrum, consistently exceeding sales goals while maintaining high satisfaction levels.
Overview
15
15
years of professional experience
Work History
Certified Personal Trainer
Self Employed Web
Tampa
01.2010 - Current
- CPR Certified
- Head and Injury Certified
- fitness trainer for college, high school and elementary schools for the past five years
- specialize in endurance, speed, coordination, weight loss, body toning, mental and physical therapy
- creates daily plans for all ages to maintain a healthy lifestyle
Business Inbound Sales
Charter Spectrum
Riverview
08.2022 - 06.2024
- Ensured prompt and efficient handling of customer calls according to required metrics
- Respond to customers inquiries and support via phone and email
- Addressed customer complaints and escalated issues to relevant department.
- Establish and maintain a high level of customer satisfaction, professional and courteous on all transactions
- Consistently meet or exceed weekly and monthly inbound sales activity goals
- Consistently showcase expertise in detailing products and services to customers.
Intake Ops Coordinator
WellCare Health Plans Inc.
Tampa
12.2016 - 07.2022
- Member eligibility, authorization history and provide network participation status
- Accurately enter authorization request into WellCare's system
- Communicates authorization specific to providers either verbally on the phone or written via fax
- Utilize online tools to determine authorization requirements based on the type of services requested
T-Mobile Sales Associate
One Touch Direct
Tampa
04.2015 - 12.2016
- Third party organization for Verizon wireless
- inbound and outbound calls to service Verizon wireless member needs
- 50–75 calls daily
- Upgrades, Line additions, promotions, free/new devices, billing inquiries
- provide excellent customer service
Office Manager
Kiddie Kabz
Norwalk
01.2013 - 04.2015
- Provide general clinical and administrative support to the transportation team
- Coordinate and schedule travel arrangements for clients
- Coordinate with outside vendors for the logistics of company contracts
- Provide cells support
- Monitor invoices on XL spreadsheet of transportation as they are produced, postings of payments and deposits as received
- responsible for proper inventories of supplies and equipment
Education
W.I.T.T.S Certificate - Health And Wellness
Housatonic Community College
Bridgeport, CT05-2010
Associate of Science - Business
Katherine Gibbs College
Norwalk, CT05-1993
Skills
- Fitness assessment
- Exercise programming
- Nutritional guidance
- Health coaching
- Client motivation
- Customer service
- Communication skills
- Sales support
- Policy and procedure modification
- Technical support
Timeline
Business Inbound Sales
Charter Spectrum
08.2022 - 06.2024
Intake Ops Coordinator
WellCare Health Plans Inc.
12.2016 - 07.2022
T-Mobile Sales Associate
One Touch Direct
04.2015 - 12.2016
Office Manager
Kiddie Kabz
01.2013 - 04.2015
Certified Personal Trainer
Self Employed Web
01.2010 - Current
W.I.T.T.S Certificate - Health And Wellness
Housatonic Community College
Associate of Science - Business
Katherine Gibbs College
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