Gilbert Pimentel
Buffalo Gap,TX
Summary
Adept at supervising crews to carry out critical operations. Good observational, problem-solving and independent decision-making abilities. Excellent understanding of daily operations, business best practices and maintenance requirements. A highly-motivated employee with desire to take on new challenges. Strong work-ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Customer Success Manager
RigCloud
Houston, TX
09.2025 - Current
- Guided onboarding processes, ensuring smooth transitions for new clients and enhancing their initial experience.
- Developed customer engagement strategies, fostering long-term relationships and improving overall satisfaction.
- Analyzed customer feedback data to identify trends, driving improvements in service delivery and product offerings.
- Collaborated with cross-functional teams to align customer needs with product development initiatives, enhancing user experience.
- Implemented training programs for junior team members, promoting best practices in customer success management.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
Driller
Nabors Drilling
Farmington, NM
01.2022 - 09.2025
- Delegated daily tasks to team members to optimize group productivity.
- Worked as directed by a division manager or supervisor.
- Supervised all day drilling operations and provided troubleshooting expertise.
- Managed rig move and drilling operations.
- Supervised and documented drilling operations.
- Adhered to corporate and job site safety procedures to protect personnel and equipment.
- Prepared timely and accurate logs and field reports to help management make accurate decisions about ongoing operations.
- Direct, assist, and perform technical calculations to carry out drilling operations.
- Create plans for the drilling crew and provides leadership and motivation.
- Provides encouragement, assistance, and guidance to members of the crew with their training.
- Implement operational plan and develop work priorities for the day.
- Collaborated with management team to implement new work procedures or policies.
- Conducted thorough quality checks to verify conformance to specifications.
E & I Technician
Breaker Electrical Services
06.2021 - 01.2022
- Tested, troubleshot, and calibrated equipment in shop and field.
- Maintained detailed records of all repairs, maintenance tasks, and inventory for accurate tracking purposes.
- Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
- Obtained measurements and readings using volt and ohm meters, meggers, IC testers, and dial indicators.
- Assisted in new equipment installations, guaranteeing proper setup and optimal performance.
- Diagnosed and repaired generator systems to ensure optimal performance and reliability. Primarily Cat 3512 or Cummins Generators,
Floorhand/Motorhand/Derrickhand
Nabors Drilling
Pecos, TX
09.2016 - 06.2021
- Maintained clean and hazard-free work areas to attain operational safety and regulatory compliance.
- Operated machinery and equipment to complete production processes.
- Followed workplace safety guidelines by wearing protective clothing and correctly operating heavy machinery.
- Promoted worksite safety by adhering to OSHA requirements and resolving hazards.
- Assist the driller in drilling operations, managing tubulars in the mast and on racks.
- Monitor, maintain and report the properties of the drilling fluid.
- Attended all pre-job safety meetings for current and upcoming job tasks.
- Train and mentor motormen and floormen who are interested in a Derrickhand position.
Welder Helper
R & R Welding
05.2015 - 10.2016
- Followed OSHA, company, and industry standards for optimal safety.
- Coordinated safe, accurate setup of mechanized welding systems on-site and at customer locations.
- Prevented errors through proactive diagnostics and correction of mechanical issues with welding equipment.
- Documented labor hours, materials used and maintenance required in daily logs.
Manager
Chick-fil-A
12.2013 - 05.2015
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Sought out and implemented methods to improve food service and team performance.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Education
High School Diploma -
Edmond Sante Fe High School
Edmond, OK05-2015
Skills
- Safety Trained
- Team Supervision
- Friendly, Positive Attitude
- Project Management
- First Aid/CPR
- Customer onboarding
- Supervision & Leadership
- Equipment Operation
- Organizational Skills
- Safety Control
- Good Work Ethic
- Reliable & Trustworthy
- Critical Thinking
- Maintenance & Repair
- Data Management
- Customer account management
Timeline
Customer Success Manager
RigCloud
09.2025 - Current
Driller
Nabors Drilling
01.2022 - 09.2025
E & I Technician
Breaker Electrical Services
06.2021 - 01.2022
Floorhand/Motorhand/Derrickhand
Nabors Drilling
09.2016 - 06.2021
Welder Helper
R & R Welding
05.2015 - 10.2016
Manager
Chick-fil-A
12.2013 - 05.2015
High School Diploma -
Edmond Sante Fe High School