Sarah Grace Womack
Huntsville,AL
Summary
Experienced risk and insurance professional skilled in managing claims, reporting incidents, assessing risks, and ensuring policy compliance. Holds active Property & Casualty licenses in Alabama and Georgia, with training in public shooting response and community emergency preparedness. Conducts facility risk assessments, analyzes risk trends, and collaborates across teams to enhance safety and reduce exposure.
Overview
5
5
years of professional experience
Work History
Customer Success Manager
Brookstone Allstate Agency
02.2024 - Current
- Coordinated communication among policyholders, adjusters, and insurance carriers to ensure accurate reporting and timely resolution of insurance claims.
- Prepare and review accident and incident documentation in support of property and auto claims, ensuring accuracy, completeness, and compliance with carrier requirements.
- Maintain detailed insurance records and claims documentation to support reporting, audits, and risk analysis.
- Analyzed claim activity and loss trends to identify recurring risks, informing risk mitigation strategies.
- Communicate coverage, risk exposure, and loss-prevention concepts clearly to clients under active Property & Casualty licensure in Alabama and Georgia.
Sales & Account Manager
OVG Hospitality at Columbus Convention and Trade Center
06.2022 - 02.2024
- Supported operational and event risk management for large-scale public events by identifying safety, liability, and logistical risks and coordinating effective mitigation efforts.
- Conducted pre-event facility walkthrough and risk assessments to identify hazards related to life-safety, crowd flow, vendor operations, equipment placement, and vehicle access.
- Collaborated with operations, security, and facilities teams to implement corrective actions and reduce risk exposure before and during events.
- Prepared detailed accident and incident reports on guest injuries, property damage, and operational disruptions, ensuring timely documentation and proactive follow-up.
- Maintained comprehensive documentation of incidents, compliance issues, and risk-related activities to support ongoing safety improvements.
Marketing & Event Sales Manager
Columbus Convention and Trade Center
05.2021 - 06.2022
- Coordinated planning for high-attendance, government-affiliated events, ensuring compliance with safety, security, and risk standards to mitigate potential issues.
- Performed facility safety checks and risk reviews prior to events, identifying potential operational and liability concerns.
- Assisted with incident investigations by compiling documentation and timelines, facilitating effective follow-up actions.
- Supported emergency planning efforts and client education related to venue policies, safety procedures, and risk requirements.
Education
Bachelor of Science - Interdisciplinary Studies
Columbus State University
Georgia12-2022
Skills
- Insurance & Claims Management
- Accident & Incident Reporting
- Risk Assessment & Mitigation
- Policy & Regulatory Compliance
- Facility & Operational Risk Reviews
- Incident Investigation Support
- Contract Management
- Documentation & Reporting
- Emergency Preparedness & Safety Awareness
- Stakeholder Coordination
- Event Coordination
- Government Contracting
Licensure And Training
- Property & Casualty Insurance License, Alabama, Active
- Property & Casualty Insurance License, Georgia, Active
- Public Shooting & Violence Response, Completed, 2
- Emergency Preparedness for the Community, Completed
- Associate in Risk Management (ARM), Planned within 12 months of hire
- Certified Risk Manager (CRM), Planned within 12 months of hire
Timeline
Customer Success Manager
Brookstone Allstate Agency
02.2024 - Current
Sales & Account Manager
OVG Hospitality at Columbus Convention and Trade Center
06.2022 - 02.2024
Marketing & Event Sales Manager
Columbus Convention and Trade Center
05.2021 - 06.2022
Bachelor of Science - Interdisciplinary Studies
Columbus State University