Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trinissa Montgomery

Lafayette,La

Summary

Dedicated professional with extensive experience in customer service, billing, and team leadership. Adept at coordinating care, resolving customer inquiries, and managing billing operations with precision. Proven ability to mentor teams, optimize workflows, and enhance client satisfaction. Strong background in policy enforcement, conflict resolution, and process improvement.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Human Resources Manager

Equity Hub LLC
12.2020 - Current
  • Led recruitment, training, and employee development programs, ensuring compliance and efficiency
  • Managed performance evaluations, mentoring employees to enhance workplace productivity
  • Resolved employee concerns and facilitated conflict resolution strategies
  • Administered payroll and benefits, ensuring timely and accurate processing
  • Conducted policy enforcement and maintained confidential employee records
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

Customer Service Representative Lead

Lockbuster
03.2007 - 12.2020
  • Supervised a team of customer service representatives, ensuring adherence to service standards
  • Provided coaching and performance feedback to improve efficiency and customer satisfaction
  • Assisted in training new hires, enhancing service quality and knowledge retention
  • Processed billing inquiries, payments, and refunds with precision
  • Resolved escalated customer concerns with professionalism and empathy
  • Consistently met or exceeded performance metrics, leading to increased team success and recognition.
  • Managed escalated calls effectively, minimizing negative impact on client relations while maintaining composure under pressure.

Billing & Customer Support Representative

AT&T
08.2003 - 01.2009
  • Managed customer accounts, including billing adjustments and payment processing
  • Assisted customers with inquiries related to billing, services, and account troubleshooting
  • Maintained detailed customer records, ensuring accuracy and compliance with company policies
  • Provided product recommendations and upselling opportunities to enhance customer experience
  • Handled high-volume calls, ensuring quick and effective problem resolution
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Physical Therapy -

University of Southwestern Louisiana
Lafayette, La

Skills

  • Patient & Client Coordination
  • Billing & Claims Processing
  • Leadership & Team Development
  • Conflict Resolution & Problem-Solving
  • Data Entry & Accuracy
  • Insurance & Claims Management
  • Performance Coaching & Training
  • Multi-Channel Communication

Certification

Active Property and Casualty License / Claims Adjuster, 1168224

Timeline

Human Resources Manager

Equity Hub LLC
12.2020 - Current

Customer Service Representative Lead

Lockbuster
03.2007 - 12.2020

Billing & Customer Support Representative

AT&T
08.2003 - 01.2009

Physical Therapy -

University of Southwestern Louisiana

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Trinissa Montgomery