Madeline Mourad
Lafayette,LA
Summary
Personable and driven individual with talent for building strong client relationships and positive, upbeat demeanor. Possesses fundamental understanding of sales strategies and client management, with strong communication and organizational skills. Ready to deliver impactful results by leveraging interpersonal skills and keen attention to detail.
Overview
4
4
years of professional experience
Work History
Account Executive
Kip & King Marketing
12.2025 - Current
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Membership Advisor
Delta Delta Delta Sorority
05.2025 - Current
- Collaborated with team members to achieve monthly membership goals and maintain high levels of satisfaction among existing members.
- Enhanced member retention through personalized engagement and excellent customer service.
- Developed strong relationships with local businesses to create mutually beneficial partnerships that drove new memberships.
- Resolved member issues promptly and professionally, demonstrating empathy and understanding while maintaining sorority policies.
- Provided strategic guidance and mentorship to the Vice President of Membership Experience and the recruitment leadership team.
- Served as an alumna resource for conflict resolution, decision-making, and leadership development within the membership team.
- Acted as a liaison between chapter leadership, advisors, and alumnae to ensure clear communication and accountability
Sales Associate
Motier Lafayette
05.2024 - 12.2025
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Participated in brainstorming sessions to generate new design concepts and ideas.
- Communicated regularly with vendors regarding lead times and delivery dates for materials.
- Developed mockups or product samples using digital or manual design equipment.
Vice President of Membership Experience
Delta Delta Delta Sorority
02.2024 - 02.2025
- Evaluated and refined communication strategies for keeping members informed, engaged, and connected to the organization''s mission and initiatives.
- Revamped existing events programming to better align with member needs, increasing attendance numbers across all events.
- Developed and executed membership growth plans, resulting in an expansion of the organization''s member base.
- Directed and executed the chapter's full recruitment cycle, resulting in the recruitment of 80 new members.
- Created training materials and guidelines to support officer's involvement in membership and recruitment efforts.
- Analyzed recruitment and retention data to identify trends and adjust strategies for improved outcomes.
- Ensured a positive, value-driven recruitment experience that strengthened chapter growth and culture.
Director of Public Relations and Marketing
Delta Delta Delta Sorority
02.2022 - 02.2023
- Developed and executed chapter-wide public relations and marketing strategies to promote Tri Delta's brand, values, and campus presence.
- Managed all chapter social media platforms, creating engaging content to increase awareness, recruitment interest, and member engagement.
- Monitored engagement analytics and adjusted content strategy to maximize reach and impact.
- Created promotional materials to include graphics, flyers, digital content, and messaging for internal and external audiences.
- Served as primary liaison between chapter and panhellenic council, campus organizations, and university communications.
Education
Bachelor of Arts - Strategic Communication - Public Relations
University of Louisiana At Lafayette
Lafayette, Louisiana, LA12-2025
Bachelor of Arts - Promotional Management - Minor
University of Louisiana At Lafayette
Lafayette, Louisiana, LA12-2025
Skills
- Customer relationship management
- Account servicing
- Client relationship building
- Research and analysis
- Strategic initiatives
- Customer presentations
- Relationship building and management
- Customer service
- Marketing management
- Marketing strategy implementation
- Strong relationships
- Data analysis
Languages
English
Sign Language
Timeline
Account Executive
Kip & King Marketing
12.2025 - Current
Membership Advisor
Delta Delta Delta Sorority
05.2025 - Current
Sales Associate
Motier Lafayette
05.2024 - 12.2025
Vice President of Membership Experience
Delta Delta Delta Sorority
02.2024 - 02.2025
Director of Public Relations and Marketing
Delta Delta Delta Sorority
02.2022 - 02.2023
Bachelor of Arts - Strategic Communication - Public Relations
University of Louisiana At Lafayette
Bachelor of Arts - Promotional Management - Minor
University of Louisiana At Lafayette