Gilbert Quiroz
Anaheim,California
Summary
HVAC and Refrigeration Technician skilled at communicating with vendors, team members and customers. Excellent organization skills to manage multiple time-sensitive work orders. Motivated to maintain customer satisfaction and contribute to company success. Effectively builds loyalty and long-term relationships with customers while exceeding all individual goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
HVAC Technician
Shawn Lambert Hvac
08.2022 - Current
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
Customer & Tech Support /Product Supply/ Manager
11 Health & Technologies Inc.
08.2016 - 04.2020
- Create standard operating procedures for tech support, customer service and product supply.
- Train doctors, nurses, employees and patients in hardware and software.
- Troubleshooting hardware and software with patients and hospital facilities.
- Create and maintain records of complaints and issues while informing QA for future improvements.
- Test, pass, fail product along with pack & shipping.
Sales Representative
AT&T
05.2012 - 08.2016
- Maintain store promotions, sales and store inventory.
- Schedule and coordinate installation visits for home products.
- Exceed sales goals in an assigned territory through the effective selling and marketing of company products to existing and potential new customers.
- Provide exceptional customer service by demonstrating the 5 key behaviors.
Education
Associate of Science - HVAC Installation And Repair
Orange Coast College
Costa Mesa, CA12.2023
High School Diploma -
Santa Ana High School
Santa Ana, CA06.2007
Skills
- Cheerful and energetic
- Effective team player
- Goal-oriented
- Resolution-oriented
- MS Office proficient
- Certified HVAC Technician
- Adaptable
Certification
- HVAC Certificate
- EPA License
Languages
Spanish
Native or Bilingual
Additional Information
- References available upon request
Timeline
HVAC Technician
Shawn Lambert Hvac
08.2022 - Current
Customer & Tech Support /Product Supply/ Manager
11 Health & Technologies Inc.
08.2016 - 04.2020
Sales Representative
AT&T
05.2012 - 08.2016
Associate of Science - HVAC Installation And Repair
Orange Coast College
High School Diploma -
Santa Ana High School