Gilbert Ramirez
La Quinta,CA
Summary
Dynamic General Manager with a strong focus on quality control, customer service, and technical troubleshooting. Proven ability to enhance operational efficiency and resolve complex issues.
Overview
11
11
years of professional experience
Work History
General Manager of Operations
Kenndeys on Monroe
La Quinta, California
01.2016 - Current
- Oversee daily operations, maintaining efficiency and quality standards.
- Implement quality control measures to uphold company standards.
- Enforce customer service standards, and resolve customer problems to uphold quality service.
- Provided in-house tech support for POS systems, printers, internet connectivity, and staff devices.
- Resolved hardware/software issues, and performed troubleshooting to minimize downtime.
Dental Assistant
Dental Arts
Rancho Mirage, California
06.2019 - 09.2019
- Supported clinical operations through the use of dental imaging software and electronic health record systems.
- Entered and maintained patient data securely on digital platforms, ensuring accuracy and compliance.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Establish a clean, sterile, and welcoming environment for patients.
Logistics Manager (Ft Bragg military installation)
Environmental Chemical Corporation
Denver, Colorado
04.2015 - 11.2015
- Developed, documented standard, and operating procedures for receiving materials.
- Tracked orders using functional systems, and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Coordinated system updates and resolved basic user issues with logistics software.
- Designed and documented logistics SOPs, improving inbound and outbound workflow visibility.
- Ensured compliance with company policies, procedures, and safety regulations.
Education
Dental Assisting
Milan Institute
Palm Desert05-2019
High School Diploma -
Coachella Valley High School
Coachella, CA01-2014
(not complete)
College of The Desert
Palm Desert, CASkills
- Quality control
- Customer service
- Technical troubleshooting
- Effective communication
- Team leadership
- Problem solving
- Time management
Timeline
Dental Assistant
Dental Arts
06.2019 - 09.2019
General Manager of Operations
Kenndeys on Monroe
01.2016 - Current
Logistics Manager (Ft Bragg military installation)
Environmental Chemical Corporation
04.2015 - 11.2015
Dental Assisting
Milan Institute
High School Diploma -
Coachella Valley High School
(not complete)
College of The Desert