GILBERT REYES
McAllen,TX
Summary
High-energy Shift Supervisor brings outstanding leadership skills and industry knowledge developed over 5 year career. Polished in overseeing facility operations and delegating work to employees. Positive and upbeat professional with results-focused approach. Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
04.2019 - Current
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Checked orders for quality and completeness
- Assisted upper management with daily operations to meet standards of service and quality
- Planned and managed resources to consistently meet production, quality and cost goals
- Reviewed operational records and reports to project sales and determine profitability
- Taught staff upselling techniques to meet revenue targets
- Evaluated and performed equipment maintenance to support operational goals
- Handled escalated customer concerns and emergencies in absence of manager or supervisor
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Coached team members to increase productivity and reduce workplace accidents
- Collaborated with team members to improve performance and implement training updates
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance
- Assisted general manager with operations game plan and company initiatives implementation
- Educated customers about offerings, promotions and pricing to boost sales
Skills
- Labor and Food Cost Control
- Team development
- Problem-Solving
- Inventory Assessment
- Work Planning and Prioritization
- Documentation and Reporting
- Coordinating Daily Operations
- Team Collaboration and Leadership
- Cash Handling
- Creating the environment
Certification
Food handler certified
Timeline
Shift Supervisor
Starbucks
04.2019 - Current
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