GILBERT SALGUERO
HOUSTON,UNITED STATES
Summary
Operations leader with extensive experience managing multi-regional teams and driving organizational success. Proven expertise in strategic planning and leadership, consistently enhancing performance and implementing operational improvements. Recognized for fostering effective team collaboration, resulting in sustained achievement of organizational goals and delivery of exceptional results. Committed to leveraging a strong background in operations management to contribute to future growth and success.
Overview
16
16
years of professional experience
Work History
Regional Manager
Mister Car Wash
06.2023 - 08.2025
- Manage multi-site operations, achieving +80 ENPS, developing 20 managers
- Optimize 8 regional locations, enhancing profit margins, elevating UWC growth metrics UWC premium mix across 8 location 70%
- Mentor managers, support regional team, align performance with organizational goals
- Lead regional transformation, maintain service standards, consistent team alignment
- Exceed EBITDAR budget by 20%, drive 10% annual store growth, largest market management
- Developed a performance tracking system, enabling real-time analysis of key metrics and driving informed decision-making for operational strategies.
- Analyzed customer feedback to identify service gaps, leading to actionable insights that improved customer satisfaction and loyalty rates.
- Manage and plan capital expenditures
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Regional Manager
Mister Car Wash
06.2017 - 05.2023
- Managed operations for 6 locations, ensuring service consistency and team development.
- Achieved ENPS scores of +100 for direct reports in 2020 and 2023, overall +68 and +67.
- Implemented protocols enhancing efficiency and customer satisfaction across all locations.
- Guided team growth, promoting 2 regional managers and supporting market expansion with 4 acquisitions and 1 new build.
- Increased Unlimited membership from 14k to 40k across 6 locations, with a new build reaching 6k members.
- Increased EBITDAR from 400k to 800k per month across 6 locations
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
General Manager
Octopus Car Wash
07.2009 - 06.2017
- Oversaw operations, enhancing efficiency and customer satisfaction with measurable results.
- Implemented training programs, boosting team performance and increasing sales significantly.
- Led recruitment, ensuring optimal staffing and improving workforce efficiency.
- Managed P&Ls, achieving consistent financial growth and stability.
- Coordinated marketing efforts, driving customer engagement and brand visibility.
- Equipment and Facility maintenance
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
General Education Degree -
Pueblo Community College
Pueblo, Co08.2010
Skills
- Strategic Planning
- Project Management
- Team Building
- Budget Management
- Operational Efficiency
- Service Excellence
- Team Development
- Mechanics
- Leadership
- Communication skills
- Attention to detail
- Flexibility
- Operations
- Staff training and development
- Strategic planning
- Staff management
Timeline
Regional Manager
Mister Car Wash
06.2023 - 08.2025
Regional Manager
Mister Car Wash
06.2017 - 05.2023
General Manager
Octopus Car Wash
07.2009 - 06.2017
General Education Degree -
Pueblo Community College
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