Gilberto Garcia
La Quinta,CA
Summary
Accomplished Security Officer with a proven track record at Renaissance Esmeralda, enhancing facility safety through meticulous CCTV surveillance and effective threat assessment. Excelled in incident reporting and customer service, demonstrating exceptional detail orientation and communication skills. Achieved a significant reduction in security breaches, underscoring a commitment to crime prevention and safety.
Overview
12
12
years of professional experience
Work History
Security Officer
Renaissance Esmeralda
12.2021 - Current
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Security Officer
Rancho La Quinta
04.2017 - 12.2021
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Reported suspicious activities and persons to law enforcement.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
Sales Associate
AutoZone
06.2015 - 03.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Courtesy Clerk
Albertsons
03.2013 - 06.2015
- Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Trained new personnel regarding company operations, policies and services.
- Assisted customers with large purchases by carrying items to vehicles.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
Education
No Degree - Kinesiology
College of The Desert
Palm Desert, CAHigh School Diploma -
La Quinta High School
La Quinta, CA06-2011
Skills
- Report writing
- Incident reporting
- General security
- CCTV surveillance
- Detail-oriented
- Patrol operations
- Threat assessment
- Crime prevention
- Dispatch
Languages
Spanish
Full Professional
Timeline
Security Officer
Renaissance Esmeralda
12.2021 - Current
Security Officer
Rancho La Quinta
04.2017 - 12.2021
Sales Associate
AutoZone
06.2015 - 03.2017
Courtesy Clerk
Albertsons
03.2013 - 06.2015
No Degree - Kinesiology
College of The Desert
High School Diploma -
La Quinta High School
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