Gilberto Guadalupe Jr
Bronx
Summary
Conscientious Customer Service Representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Over 10 years + within the field .
Overview
12
12
years of professional experience
Work History
Senior Patient Coordinator
Weill Cornell Medicine
09.2022 - Current
- Enhanced patient satisfaction by providing exceptional customer service and addressing concerns promptly.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Improved patient flow by coordinating with medical staff, ensuring timely communication between departments.
Facilitated Enroller
Healthfirst
12.2017 - 10.2021
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Used NYSOH and SALESFORCE to maintain new and existing accounts.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
Patient Coordinator
Mount Sinai Health System
06.2016 - 12.2017
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Worked with patients to schedule tests and procedures.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
Mail Center /Mail /Copy Center Associate
Douglas Elliman Real Estate
03.2015 - 06.2016
- Handle bulk copying needs for the company
- Handle all incoming mail
- Assist with packages for the board
- Deliver incoming packages from UPS/FedEx/Select/Dutch Express
- Reviewed and edited final copy for accuracy and oversaw production.
Customer Service Representative
Cablevision
01.2012 - 01.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Bronx Regional High School
Bronx, NY06.2003
Skills
- MS Windows Proficient
- Interpretation and Translation Services
- Strong Telephone Etiquette
- Diagnosis and Troubleshooting
- Data Entry and Maintenance
Timeline
Senior Patient Coordinator
Weill Cornell Medicine
09.2022 - Current
Facilitated Enroller
Healthfirst
12.2017 - 10.2021
Patient Coordinator
Mount Sinai Health System
06.2016 - 12.2017
Mail Center /Mail /Copy Center Associate
Douglas Elliman Real Estate
03.2015 - 06.2016
Customer Service Representative
Cablevision
01.2012 - 01.2014
High School Diploma -
Bronx Regional High School
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