Iyana Blasini
Richmond,VA
Summary
Dynamic and motivated customer service professional with over six years of customer resolution experience. Firm business acumen with natural professionalism, effective communication skills, and motivated to maintain customer satisfaction. Seeking to obtain a stable position where I can advance my skills and apply my prior knowledge while contributing to a company’s success.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
VCU Dental Care
12.2019 - 08.2023
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Read and responded to emails, answered telephone calls on multi-line phone system, and transferred callers
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Medicaid Eligibility Specialist
Conduent
11.2017 - 11.2019
- Inputted all gathered information and researched data on applicants, into computer system using VACMS and Oracle
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance
- Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
Patient Access Representative
VCU Massey Cancer Center: Dalton Oncology Clinic
06.2016 - 11.2017
- Secured appropriate patient and insurance information.
- Collected co-payments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Skills
- MS Windows proficient
- Creative problem solver
- Compassionate
- Efficient and reliable team player
- CPR certified
- Attention to detail
- Professional phone etiquette
- Deadline driven
- Quality Assurance
- Patient Rapport
- Verbal and Written Communication
Timeline
Patient Care Coordinator
VCU Dental Care
12.2019 - 08.2023
Medicaid Eligibility Specialist
Conduent
11.2017 - 11.2019
Patient Access Representative
VCU Massey Cancer Center: Dalton Oncology Clinic
06.2016 - 11.2017
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