Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gilberto Hinojosa

Edinburg,TX

Summary

Proactive Team Leader Manager with extensive experience in resolving customer service issues, enhancing team productivity, and implementing efficient workflow processes. Skilled in performance coaching, staff development, and operational excellence. Known for establishing a culture of accountability and collaborating with senior management to align departmental objectives with company vision.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Leader Manager

Whataburger
07.2022 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.

Team Member

Sonic
06.2021 - 08.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.

Corn Tassler

Chavez Agriculture
06.2019 - 08.2019
  • Exhibited adaptability in adjusting to varied field sizes, plant heights, and row lengths during the detasseling season.
  • Worked in harsh weather conditions to accomplish necessary planting, cultivation and harvesting work for corn crop.
  • Increased crew productivity by assisting in training new employees on proper detasseling techniques.
  • Supported effective communication among team members, ensuring coordination and completion of tasks including using my bilingual skills.

Education

Bachelor of Arts - Social Studies Education

The University of Texas Rio Grande Valley
Edinburg, TX
05-2026

High School Diploma -

Edinburg North High School
Edinburg, TX
06-2022

Skills

  • Customer Focus
  • Workload Management
  • Motivational Skills
  • Influencing skills
  • Staff Development
  • Performance Coaching
  • Operational Excellence

Certification

  • CPR/AED Certification
  • Microsoft Office Specialist (MOS) Certification
  • Driver's License
  • ServSafe Food Handler's Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Team Leader Manager

Whataburger
07.2022 - Current

Team Member

Sonic
06.2021 - 08.2021

Corn Tassler

Chavez Agriculture
06.2019 - 08.2019

Bachelor of Arts - Social Studies Education

The University of Texas Rio Grande Valley

High School Diploma -

Edinburg North High School

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Gilberto Hinojosa