Gilberto Martinez
AT&T
Houston,TX
10
years of professional experience
Reliable member, quick learner and customer service knowledge.
Work History
Sales Associate
2 Years 10 Months- Delivered exceptional customer service to enhance overall customer satisfaction.
- Assisted customers in selecting products, addressing inquiries, and resolving issues effectively.
- Educated customers on service plans, features, and promotions to drive sales growth.
- Managed inventory levels and organized merchandise displays to optimize store layout.
Store Manager
2 Years 1 Month- Sold various products by explaining unique features and educating customers on proper application.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Within a year I was able to move up from a sales associate to management
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Journeys Kidz
1 Year 6 Months- Verified product numbers by with scanners and manual tracking.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Kept stockroom clean and neat for maximum productivity.
- Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
- Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma
Skills
Reliable and consistent
Bilingual (Spanish and English)
Safety knowledge and awareness
Attentive to detail
Excellent work ethic
Construction knowledge
Cash handling accuracy
Reliable and punctual
Customer- and service-oriented
Sales expertise
Reference
Hernan Bonilla (346)242-5675 former Manager
Cindy Mejia (832)814-4994 former college
Timeline
Sales Associate
AT&T
10.2023 - CurrentRead More
Store Manager
AutoZone
05.2020 - 06.2022Read More
Journeys Kidz
Genesco Inc.
06.2016 - 12.2017Read More
Evolution Academy
High School Diploma
Read More