Gilberto Perez
Peyton,CO
Summary
Adept at driving customer satisfaction and team success, I leveraged client relationship building and automotive electronics expertise at T Rowe Price and AutoZone to enhance service delivery and exceed sales targets. My commitment to continuous education and reliability has consistently improved operational efficiency and client engagement, marking significant achievements in both retail and technical environments.
Overview
13
13
years of professional experience
Work History
Retirement Specialist
T Rowe Price
Colorado Springs, CO
06.2021 - 06.2024
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Collaborated with internal teams to develop new tools and resources for improved client support in retirement planning.
- Evaluated investment performance regularly, adjusting clients'' portfolios when necessary to meet changing needs or market conditions impacting their retirement goals effectively.
- Enhanced client satisfaction by providing personalized retirement planning solutions.
- Maintained strict compliance with regulatory requirements to protect both the firm''s reputation and client interests during all transactions involving retirement accounts.
Car Salesman
Mcloskey Motors
Colorado Springs, CO
01.2020 - 06.2021
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
- Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
Assistant Store Manager
Advanced Auto Parts
Houston, TX
06.2016 - 01.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced knowledge on a weekly bases to stay current with vehicle parts, changes or any updates to vehicle modifications.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Worked advance autoparts as a second job to Larson Auto works.
Technician
Larson Auto Works
Houston, TX
12.2016 - 09.2019
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Skills include, Automotive wiring, forced induction, engine performance, drive terrain conversions, suspension, brakes, transmissions, pro touring, restomod, pro street vehicles.
Auto Parts Manager
Oreily's Auto Parts
Houston, TX
09.2014 - 12.2016
- Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
- Conducted regular inventory audits to identify discrepancies and prevent stock issues.
- Handled complex customer complaints professionally, resolving issues promptly and maintaining high levels of satisfaction.
- Set sales targets for staff members, motivating them toward success through incentives and recognition.
- Implemented quality control measures to ensure only top-quality products were sold to customers.
Auto Parts Manager
AutoZone
Houston, TX
12.2011 - 09.2014
- Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
- Conducted regular inventory audits to identify discrepancies and prevent stock issues.
- Implemented quality control measures to ensure only top-quality products were sold to customers.
- Set sales targets for staff members, motivating them toward success through incentives and recognition.
- Handled complex customer complaints professionally, resolving issues promptly and maintaining high levels of satisfaction.
Education
General Studies -
Fountain-Fort Carson High School
Fountain, COSkills
- Client Relationship Building
- Cash Flow Management
- Continuing Education Commitment
- Long-Term Care Planning
- Reliability
- Team building
- Client Engagement
- Salesforce
- Client Interviews
- Parts Replacement
- Changing Oil
- Hand and power tools
- Replacing parts
- Brake Systems
- Tire Services
- Suspension Systems
- Transmissions
- Exhaust Systems
- Battery Services
- Electrical understanding
- Drivetrain Repair
- Automotive Electronics
- Rebuilding engines
- Bay management
Timeline
Retirement Specialist
T Rowe Price
06.2021 - 06.2024
Car Salesman
Mcloskey Motors
01.2020 - 06.2021
Technician
Larson Auto Works
12.2016 - 09.2019
Assistant Store Manager
Advanced Auto Parts
06.2016 - 01.2020
Auto Parts Manager
Oreily's Auto Parts
09.2014 - 12.2016
Auto Parts Manager
AutoZone
12.2011 - 09.2014
General Studies -
Fountain-Fort Carson High School