Kierra Edwards
Lafayette,Louisiana
Summary
Dynamic professional with a proven track record excelling in client relationship building and leveraging tools like Salesforce for enhanced customer service. Demonstrated expertise and a commitment to continuing education. Skilled in transforming challenges into solutions, significantly improving client satisfaction and loyalty through effective communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Retirement Specialist
Lendtable
11.2021 - 04.2024
- Collaborated with internal teams to develop new tools and resources for improved client support in retirement planning.
- Managed multiple client accounts simultaneously, prioritizing tasks to meet deadlines and deliver exceptional service.
- Reviewed 401(k) & ESPP Plans
Quality Assurance Analyst
Waitr
01.2019 - 11.2021
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Customer Service Representative
Waitr
01.2017 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Psychology
Capella University
Minneapolis07.2024
Skills
- Client Relationship Building
- Continuing Education Commitment
- Long-Term Care Planning
- Zendesk
- Hubspot
- Salesforce
Timeline
Retirement Specialist
Lendtable
11.2021 - 04.2024
Quality Assurance Analyst
Waitr
01.2019 - 11.2021
Customer Service Representative
Waitr
01.2017 - 01.2019
Bachelor of Science - Psychology
Capella University
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