Kelly Patrick
Eatonton,USA
Summary
Detail-oriented office professional with a strong background in administrative support and office management, dedicated to enhancing operational efficiency. Proven expertise in streamlining office procedures, managing complex schedules, and facilitating effective communication across teams. Recognized for fostering collaboration and driving team success while remaining adaptable in fast-paced environments. Committed to delivering high-quality results aligned with organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Retirement Specialist
Sheriffs' Retirement Fund of Georgia
11.2022 - 01.2026
- Facilitated informational seminars to enhance member understanding of retirement planning and benefit options.
- Optimized retirement application process for clients, ensuring timely and accurate submissions.
- Optimized documentation processes to enhance efficiency in managing member inquiries and requests.
- Delivered exceptional customer service by promptly and professionally addressing client inquiries.
- Executed calculations and transfers of funds for monthly benefit payments.
- Organized and facilitated quarterly board meetings to ensure effective governance.
- Administered benefit files for members and auditors to ensure compliance with regulations.
- Facilitated registration and booking processes for training events targeting board members.
- Facilitated professional communication with administrators, courts, and 159 sheriffs to enhance operational efficiency.
- Executed timely processing of death benefit claims to ensure beneficiaries received support.
- Oversaw administration of retirement benefits processes for over 200 members, ensuring adherence to regulatory requirements.
- Assessed member eligibility for retirement plans and delivered precise guidance on available options.
Music Teacher
Pike County Board of Education
09.2020 - 06.2022
- Facilitated structured classroom environments through established rules and positive reinforcement strategies.
- Facilitated enhanced sensory development by providing over 700 children with diverse musical instruments and genres.
- Facilitated hands-on experimental learning initiatives to enhance student engagement.
- Orchestrated discussions on monthly feature celebrations, including Black History Month and successful women in music.
- Facilitated open and professional communication with administrators.
- Designed and implemented engaging lesson plans that cater to diverse student needs.
- Established and enforced classroom management strategies to enhance student engagement.
Scheduling Specialist
Griffin OB-GYN Clinic P.A
06.2019 - 05.2020
- Cultivated strong relationships with patients and staff to foster loyalty and retention.
- Managed scheduling of patient appointments in alignment with incoming calls and physician directives.
- Leveraged Athena.net to ensure precise documentation of calls and appointment scheduling.
- Delivered comprehensive information on business offerings and procedures to patients.
- Managed creation and updates of patient accounts to ensure accurate information.
- Organized and consolidated physical and digital paperwork, including charts, reports, and correspondence.
- Verified and maintained accuracy of patient financial information through systematic updates.
- Oversaw front office operations, including customer service, billing, collections, and administrative tasks.
- Managed scheduling of patient appointments to enhance daily clinic operations.
- Oversaw management of electronic health records to guarantee precision in patient information and appointment history.
Response to Intervention
Pike County Board of Education
08.2014 - 05.2019
- Assisted in the implementation of Response to Intervention programs for over 200 students, leading to accelerated academic achievement for at-risk students.
- Cultivated strong relationships with students to enhance engagement and communication with parents and school leadership.
- Facilitated implementation of academic interventions to enhance student learning outcomes.
- Assisted in implementing evidence-based practices. Supported administrative tasks including call handling, message taking, and data entry.
- Streamlined record updates by integrating new files and relevant information.
- Ensured strict adherence to confidentiality protocols to safeguard sensitive information.
- Oversaw organization of paperwork by filing documents alphabetically and by significance.
- Organized, sorted, and filed all documents with efficiency and precision.
- Executed data entry into computer databases utilizing PowerSchool software.
- Executed comprehensive research to uphold accurate attendance and residency documentation.
- Participated as a key member of code blue team for emergency response initiatives.
Office Manager
Stiles Body Shop
01.2006 - 05.2011
- Managed daily office operations, ensuring efficient workflow and communication among teams.
- Coordinated scheduling for appointments, optimizing service time and customer satisfaction. Analyzed workflow processes to pinpoint inefficiencies and executed solutions to boost productivity.
- Generated and presented accurate estimates for collision service repairs, ensuring efficiency in the process.
- Optimized office operations by overseeing client correspondence and maintaining accurate records within case management software.
- Directed operational efficiencies by managing work request pricing and logistics verification processes.
- Optimized office organization to elevate operational efficiency and professionalism.
- Managed creation of electronic customer records, ensuring accuracy in data entry for billing and accounts receivable.
- Addressed client issues promptly, enhancing overall customer satisfaction ratings.
- Streamlined scheduling processes to optimize resource allocation and enhance calendar management.
Education
Associate of Arts in Education - Education
Gordon College
Barnesville, GA05-1993
Skills
- Client relationship building
- Cash flow management
- Continuing education commitment
- Long-term care planning
- Retirement legislation awareness
- Executive support
- Administrative support
- Office management
- Strong problem solver
Certification
- Certified Retirement Plan Fiduciary, Georgia Association of Public Plan Trustees
Timeline
Retirement Specialist
Sheriffs' Retirement Fund of Georgia
11.2022 - 01.2026
Music Teacher
Pike County Board of Education
09.2020 - 06.2022
Scheduling Specialist
Griffin OB-GYN Clinic P.A
06.2019 - 05.2020
Response to Intervention
Pike County Board of Education
08.2014 - 05.2019
Office Manager
Stiles Body Shop
01.2006 - 05.2011
Associate of Arts in Education - Education
Gordon College