GILBERTO RIOS
San Ramon,CA
Summary
Leader and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Trust and Safety Specialist for TikTok App
Vaco, LLC
02.2020 - Current
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Maintain a high level of familiarity with current policies and trends
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
- Identify global & local trends and monitor major violators in the online community
- Spanish translation and interpretation.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
- Studied digital technology trends and topics to explore new ways to engage with digital community.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
Operations Team Manager
SDM Catering
01.2016 - 01.2019
- Managed and motivated employees to be productive and engaged in work.
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Catering Manager Assistant
Wente Vineyards
01.2013 - 01.2015
- Purchased food and cultivated strong vendor relationships.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Handled catering scheduling, ordered food and planned events.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Designed catering packages to increase sales and customer experience.
- Hired and trained both permanent and temporary staff members.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Manager & Bilingual Customer Service
Robins Relocations
01.2010 - 01.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Education
Bachelor of Science - Business Administration And Management
Instituto Tecnologico De Merida
Mexico12.2009
Associate of Applied Science - English-as-a-Second-Language Education
Las Positas College
Livermore, CA12.2012
Bachelor of Arts - Restaurant And Culinary Management
Diablo Valley College
Pleasant Hill, CA12.2018
Skills
- Microsoft Proficient
- Python
- SQL
- Data Security
- Data Analysis
- Conflict Resolution
- Team Collaboration
- Content Creation
- Critical Thinking
- Attention to Detail
- Problem Solving
- Time Management
- Adaptability
- Community Management
- Social Media Analytics
- Project Management
- Content Moderation
- SEO Knowledge
- Customer Support
- Microsoft Proficient
- Python
- Data Security
Certification
- Google Data Analytics Certificate
- IBM Data Science Professional Certificate
- SQL for Data Science
- Excel for Data Analysis Certificate
- Microsoft Office
Languages
Spanish (Native Speaker)
English
Italian
Timeline
Trust and Safety Specialist for TikTok App
Vaco, LLC
02.2020 - Current
Operations Team Manager
SDM Catering
01.2016 - 01.2019
Catering Manager Assistant
Wente Vineyards
01.2013 - 01.2015
Manager & Bilingual Customer Service
Robins Relocations
01.2010 - 01.2013
Bachelor of Science - Business Administration And Management
Instituto Tecnologico De Merida
Associate of Applied Science - English-as-a-Second-Language Education
Las Positas College
Bachelor of Arts - Restaurant And Culinary Management
Diablo Valley College
- Google Data Analytics Certificate
- IBM Data Science Professional Certificate
- SQL for Data Science
- Excel for Data Analysis Certificate
- Microsoft Office
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