Gilberto Vargas
El Paso,TX
Summary
Experienced telecommunications industry professional with over 10 years of expertise seeking a challenging opportunity at T-Mobile. Results-oriented and enthusiastic, I consistently exceed customer expectations through building rapport, identifying needs, and recommending optimal mobile solutions. Bilingual in English and Spanish, I am passionate about creating positive customer experiences in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Sales Consultant
Fox Lexus
01.2024 - Current
- Maintained up-to-date knowledge of Lexus models to address customer inquiries
- Developed long-term client relationships, resulting in repeat business
- Managed the entire sales process, including test drives and financing
- Prepared accurate sales documentation and collaborated with finance and service departments for a seamless customer experience
- Conducted follow-up to ensure customer satisfaction and encourage future business
- Proactively pursued sales opportunities through targeted follow-up calls with potential leads and established dealership customers
Senior Sales Rep
Dish Network
09.2017 - 01.2024
- Leveraged 6+ years of experience at Dish Network to drive sales via inbound calls
- Guided customers through a consultative needs assessment to identify the perfect combination of TV, home internet, and phone plans, tailored to their unique family requirements
Assistant Manager
Verizon Wireless
10.2014 - 09.2017
- Drived positive customer experiences by providing comprehensive service and connected solutions
- Assisted customers in exploring and understanding their mobile service options, including switching to Verizon
- Proactively presented relevant promotions and value-added services like accessories, phone upgrades, and bundles (including potential home service solutions)
- Focused on building customer loyalty by educating them on the benefits of Verizon's network and services
- Additionally, provided support to the store manager with inventory management tasks and actively participated in training new hires, fostering a strong team environment
Education
Business Administration -
EPCC
El Paso, TX12.2016
Skills
- Goal-Oriented
- Technology Oriented
- Excellent Communication Skills
- Bilingual Spanish-speaking
Awards
- Consistently achieved top sales performance, earning 'Platinum Sales of the Month' recognition multiple times at Dish Network.
- Ranked among the top 10% of sales representatives in El Paso and Las Cruces at Verizon Wireless; earning a prestigious award trip.
Timeline
Sales Consultant
Fox Lexus
01.2024 - Current
Senior Sales Rep
Dish Network
09.2017 - 01.2024
Assistant Manager
Verizon Wireless
10.2014 - 09.2017
Business Administration -
EPCC
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