Gilbert Yahvé Ruiz Santiago
Saint Cloud ,FL
Summary
Dynamic Shift Manager with a proven track record at Marcos Pizza Franchising, excelling in customer service and employee training. Skilled in cash handling and decision-making, I enhanced team performance and streamlined operations, resulting in improved customer satisfaction and loyalty. Committed to fostering a positive work environment and driving team success.
Overview
3
3
years of professional experience
Work History
Shift Manager
Marcos Pizza Franchising, Broomfield
Saint Cloud Florida
01.2025 - 06.2025
- Supervised daily operations, ensuring efficient workflow and high-quality service standards.
- Trained and mentored team members, enhancing skills and promoting a positive work environment.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented operational procedures, streamlining processes for improved efficiency and consistency.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
Team Member
Bubble Pops
Saint Cloud Florida
06.2024 - 12.2024
- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Assisted in preparation and serving of bubble tea, maintaining quality standards.
- Operated cash register efficiently, handling transactions accurately and promptly.
- Collaborated with team members to maintain cleanliness and organization of workspace.
- Adapted quickly to new menu items and promotions, enhancing product knowledge.
- Supported inventory management through stock replenishment and product rotation.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Engaged with customers to promote upselling opportunities, contributing to sales growth.
- Trained new team members on operational procedures and customer service protocols.
Sales Associate
CUTCO
Kissimmee Florida
06.2024 - 09.2024
- Engaged customers through product demonstrations, enhancing understanding of CUTCO's offerings.
- Developed strong product knowledge to effectively address customer inquiries and concerns.
- Assisted in maintaining organized displays and inventory management for optimal customer access.
- Collaborated with team members to refine sales techniques, improving overall performance.
- Executed daily sales goals by leveraging interpersonal skills to build rapport with clients.
Team Leader
Chick-fil-A
Saint Cloud Florida
05.2022 - 05.2023
- Assisted team members in daily operations to ensure smooth workflow.
- Supported project coordination through effective communication and collaboration.
- Learned and implemented safety procedures to maintain a safe work environment.
- Organized documentation and resources for team projects and initiatives.
Education
Harmony High School
Saint Cloud Florida Barber Stylist - Hair Stylist
Academy of Career Training
Kissimmee Florida 05.2025
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Quality assurance
- Interpersonal skills
- Customer service
- Critical thinking
- Active listening
Languages
Latin
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Manager
Marcos Pizza Franchising, Broomfield
01.2025 - 06.2025
Team Member
Bubble Pops
06.2024 - 12.2024
Sales Associate
CUTCO
06.2024 - 09.2024
Team Leader
Chick-fil-A
05.2022 - 05.2023
Harmony High School
Barber Stylist - Hair Stylist
Academy of Career Training