Summary
Overview
Work History
Education
Skills
References
Timeline
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Gilda Montes

Dallas,TX

Summary

Patient-focused and detail oriented individual seeking medical opportunities. Personable and courteous in all interactions with patients and team members. Adept at managing multiple responsibilities in a fast-paced and high-stress environment.

Overview

4
4
years of professional experience

Work History

Patient Representative

CareNow-Urgent Care
08.2022 - Current
  • Communicating with patients and their families about the details of their bills and insurance restrictions.
  • Obtaining copay amounts and explaining medical terminology to patients at the end of their treatments.
  • Maintaining exceptional professional customer service during patient interactions.

Assistant Teacher

Legacy Learning Center
01.2022 - 05.2022
  • Communicated with parents to provide updates on student development.
  • Reinforced student learning of skills and materials through daily and weekly check-ins, informal assessments, and observations.
  • Partnered with teachers and specialists to implement developmentally suitable lessons tailored to students.

Front Desk Receptionist

Massage Life Center
07.2021 - 01.2022
  • Managed and maintained a schedule for both the massage therapists and clients.
  • Developed and maintained a comprehensive filing system to maintain accurate records of patient correspondence.
  • Successfully managed a high volume of incoming calls while promptly addressing inquiries and ensuring accurate information was relayed to the patient.

Medical Concierge/Care Tech

University medical center at El Paso
04.2020 - 06.2021
  • Executed daily personal hygiene tasks per patient, including room tidying, daily baths, and changing linens
  • Maintained inventory and stocked work area supplies and equipment
  • Provided ongoing medical support of patients to nursing staff, specialized doctors, and outside health consultants.

Education

Bachelor of Arts - Biology

University of North Texas
Denton, TX
05.2024

Skills

  • Proficient in English and Spanish
  • CPR certification
  • Medical terminology
  • Medical Services Administration
  • Multitasking and Organization
  • Insurance Verification

References

  • Amie Garza, (214)809-1876
  • Pamela De La Riva, (915)238-2728
  • Zoey Renteria, (915)780-3928

Timeline

Patient Representative

CareNow-Urgent Care
08.2022 - Current

Assistant Teacher

Legacy Learning Center
01.2022 - 05.2022

Front Desk Receptionist

Massage Life Center
07.2021 - 01.2022

Medical Concierge/Care Tech

University medical center at El Paso
04.2020 - 06.2021

Bachelor of Arts - Biology

University of North Texas

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Gilda Montes