Daileiny Minier
New York,NY
Summary
Dedicated and motivated professional with a strong background in patient services, office administration, and customer relations. Skilled in supporting medical office operations, including patient scheduling, insurance verification, translation of medical procedures, and front-desk coordination. Passionate about entering the psychology field and contributing to patient-centered environments that promote wellness and mental health.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Patient Representative
ENT and Allergy Associates
05.2023 - Current
- Perform insurance verification to ensure patient eligibility and accurate billing for procedures and appointments.
- Translate office procedures, VNGs, and hearing aid appointments for Spanish-speaking patients, ensuring clear communication and patient understanding.
- Schedule and coordinate patient visits, diagnostic testing, and follow-up care.
- Manage front desk operations, including greeting patients, processing paperwork, and handling multi-line phones.
- Maintain accurate medical documentation while safeguarding patient confidentiality (HIPAA compliance).
- Support physicians and audiologists by preparing patients for appointments and explaining procedure
Receptionist
Drybar Hair Salon
08.2022 - 04.2023
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Cashier
Marshalls Department Store
04.2021 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
Education
Associate of Science - Business Administration
Borough of Manhattan Community College of The City University of New York
New York, NYBachelor of Science - Psychology
Baruch College
New York, NY 05.2001 -
Skills
- Patient Relations & Office Administration
- Insurance Verification & Billing Support
- Medical Procedure Translation (English/Spanish)
- Scheduling & Multi-Line Phone Systems
- Documentation & Reporting
- Customer Service & Communication
- Multitasking & Problem-Solving
- Bilingual: English & Spanish
Telephone skills
Customer/Client relations
Documentation and reporting
Self-Motivated
Multitasking Abilities
Interpersonal Communication
Timeline
Patient Representative
ENT and Allergy Associates
05.2023 - Current
Receptionist
Drybar Hair Salon
08.2022 - 04.2023
Cashier
Marshalls Department Store
04.2021 - 01.2023
Bachelor of Science - Psychology
Baruch College
05.2001 -
Associate of Science - Business Administration
Borough of Manhattan Community College of The City University of New York