Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daileiny Minier

New York,NY

Summary

Dedicated and motivated professional with a strong background in patient services, office administration, and customer relations. Skilled in supporting medical office operations, including patient scheduling, insurance verification, translation of medical procedures, and front-desk coordination. Passionate about entering the psychology field and contributing to patient-centered environments that promote wellness and mental health.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Patient Representative

ENT and Allergy Associates
05.2023 - Current
  • Perform insurance verification to ensure patient eligibility and accurate billing for procedures and appointments.
  • Translate office procedures, VNGs, and hearing aid appointments for Spanish-speaking patients, ensuring clear communication and patient understanding.
  • Schedule and coordinate patient visits, diagnostic testing, and follow-up care.
  • Manage front desk operations, including greeting patients, processing paperwork, and handling multi-line phones.
  • Maintain accurate medical documentation while safeguarding patient confidentiality (HIPAA compliance).
  • Support physicians and audiologists by preparing patients for appointments and explaining procedure

Receptionist

Drybar Hair Salon
08.2022 - 04.2023
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained confidentiality of information regarding clients and company.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.

Cashier

Marshalls Department Store
04.2021 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.

Education

Associate of Science - Business Administration

Borough of Manhattan Community College of The City University of New York
New York, NY

Bachelor of Science - Psychology

Baruch College
New York, NY
05.2001 -

Skills

  • Patient Relations & Office Administration
  • Insurance Verification & Billing Support
  • Medical Procedure Translation (English/Spanish)
  • Scheduling & Multi-Line Phone Systems
  • Documentation & Reporting
  • Customer Service & Communication
  • Multitasking & Problem-Solving
  • Bilingual: English & Spanish

Timeline

Patient Representative

ENT and Allergy Associates
05.2023 - Current

Receptionist

Drybar Hair Salon
08.2022 - 04.2023

Cashier

Marshalls Department Store
04.2021 - 01.2023

Bachelor of Science - Psychology

Baruch College
05.2001 -

Associate of Science - Business Administration

Borough of Manhattan Community College of The City University of New York
Daileiny Minier
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