LATOYA BINNS-WILLIAMS
Boonton,NJ
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic record keeping and insurance documentation. Skilled at scheduling several procedures each week for a practice with several surgeons. Experienced in verifying coverage, collecting pre-authorizations and processing payments. Experienced with financial advising, customer service, and sales. Utilizes expertise in banking products to identify and address client needs. Track record of building strong client relationships and ensuring client satisfaction through effective communication and problem-solving.
Overview
12
12
years of professional experience
Work History
Patient Representative
ENT & Allergy
07.2025 - Current
- Facilitated patient intake processes and scheduled appointments using electronic health record systems.
- Addressed patient inquiries and concerns to enhance satisfaction and ensure effective communication.
- Coordinated with medical staff to streamline appointment workflows and reduce wait times.
- Managed insurance verification processes, ensuring accurate billing and coverage information for patients.
- Resolved billing issues.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
Surgery Scheduler
St. Joseph Hospital
07.2024 - 04.2025
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Conducted follow up calls with patients after their procedure was completed.
- Arranged hospital admissions for patients as required.
- Checked patient insurance and collected pre-authorizations from providers.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Interviewed patients to complete case histories and intake forms.
- Completed relevant insurance and other claim forms.
- Routed laboratory or diagnostic results to appropriate staff.
- Scheduled follow-up appointments as designated by physician.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Adhered to HIPAA guidelines when handling confidential information.
- Created and managed surgical schedules for multiple surgeons.
Medical Receptionist
Tri County Orthopedics
02.2020 - 07.2024
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Conducted patient intake interviews to collect medical information and insurance details.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Communicated with patients with compassion while keeping medical information private.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
Personal Banker
Investors Bank
10.2017 - 02.2020
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Cross-sold bank products and services to meet customer needs and provide options.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Processed deposits, withdrawals and ACH transfers accurately.
Personal Banker
TD Bank
04.2015 - 10.2017
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Maintained accurate records of all transactions conducted throughout the day.
- Informed customers of procedures for depositing checks and applying for ATM cards.
- Researched customer inquiries and reported findings in a timely manner.
- Received mortgage and other loan payments by verifying payment dates and amounts due.
- Followed operational standards, promoting security, risk management and compliance.
- Issued initial and replacement safe-deposit keys to customers, admitting customers to vaults.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Entered new account information into computers and filed related forms and other documents.
- Promoted additional bank services through personal contact with customers.
Direct Support Professional
The Rose House
05.2014 - 08.2017
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Accompanied or transported clients to appointments, errands and social activities.
- Helped clients get in and out of beds and wheelchairs.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided guidance and support to ensure safety of individuals served.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Facilitated social interactions between participants and their peers in the community.
- Assisted individuals in learning and developing new skills.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Tracked and reported clients' progress based on observations and conversations.
Education
Associate Of Business Administration - Business Administration
County College of Morris
Randolph Township, NJGED - undefined
Morris County School of Technology
Denville, NJ08-2010
Skills
- Pre-operative review
- Documentation scanning
- Office workflow support
- Insurance pre-certifications
- Facility coordinating
- Scheduling expertise
- Data entry proficiency
- Patient coordination
- Patient relations
- Software familiarity
- Insurance verification
- Calendar management
- Maintaining confidentiality
- EMR updating
- Copay collecting
- Educating patients
- Following up with patients
- Teamwork orientation
- Updating charts
- Pre-authorization management
- Schedule coordination
- HIPAA compliance
- Office administration
- Positive attitude
- Cash handling
- Fraud prevention
- Attention to detail
- Sales expertise
- Interpersonal skills
- Banking policies and procedures
- Banking
- Regulatory compliance
- Account management
- Transaction processing
- Cross-selling products
- Relationship management
- Teller support
- Professional appearance
- Financial planning
- Cross-selling and upselling
- MS Excel
- Sales growth
Timeline
Patient Representative
ENT & Allergy
07.2025 - Current
Surgery Scheduler
St. Joseph Hospital
07.2024 - 04.2025
Medical Receptionist
Tri County Orthopedics
02.2020 - 07.2024
Personal Banker
Investors Bank
10.2017 - 02.2020
Personal Banker
TD Bank
04.2015 - 10.2017
Direct Support Professional
The Rose House
05.2014 - 08.2017
GED - undefined
Morris County School of Technology
Associate Of Business Administration - Business Administration
County College of Morris