Parisa Sotoudeh Riazi
San Diego,CA
Summary
Dedicated employee with a pleasant personality and a proactive approach with patients via active listening and question response. A multitasking Patient Representative with expertise in managing the check-in process and patient flow within the office. Service-oriented and resourceful with in-depth clinical skills and assessment training. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking full time position. Offering excellent communication and good judgment.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Patient Representative
Sharp Rees-Stealy
San Diego, CA
08.2022 - Current
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Pharmacy Technician
Rite Aide Pharmacy
San Diego, CA
04.2016 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Cashier
Del Taco
San Diego, CA
03.2014 - 04.2016
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Science - Health Care
San Diego Mesa College
San Diego, CA 04.2016 - 12.2019
Bachelor of Science - Healthcare Administration With Managemen Specializ
Capella University
Minneapolis, MN 03.2021 - 08.2022
MBA - Healthcare Specialization
Capella University
Minneapolis, MN 09.2022 - Current
Skills
Patient services
Registration process management
Policies and procedures
Adaptable
Interpreting physician orders
Payment collection
Document filing
Insurance verifying
Confidentiality and HIPAA
Medicare and Medicaid process
Advanced math skills
Team collaboration
Staff Development
Answering customer questions
Patient education and counseling
Meeting preparation
High social awareness
Scheduling
Staff education and training
Team Player
Sorting and labeling
Office administration
Mail handling
Maintaining files
Certification
CNA - Certified Nurse Assistant
Timeline
MBA - Healthcare Specialization
Capella University
09.2022 - Current
Patient Representative
Sharp Rees-Stealy
08.2022 - Current
Bachelor of Science - Healthcare Administration With Managemen Specializ
Capella University
03.2021 - 08.2022
Pharmacy Technician
Rite Aide Pharmacy
04.2016 - Current
Associate of Science - Health Care
San Diego Mesa College
04.2016 - 12.2019
Cashier
Del Taco
03.2014 - 04.2016