Gilda Rodriguez
Philadelphia,PA
Summary
Bilingual, diligent and productive professional with a strong ability to stay focused and adaptable to changing priorities. Consistently delivers high-quality results in routine tasks and special projects. Known for a fair and honest approach with clients, combined with independent thinking and effective collaboration. Excelled in creating tailored solutions, enhancing customer loyalty to drive sustained business growth.
Overview
7
7
years of professional experience
Work History
Sales and Service Specialist
Fulton Bank
05.2022 - Current
- Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
- Worked closely with clients throughout the entire sales cycle, providing ongoing support, addressing concerns, and ensuring overall satisfaction with their experience.
- Delivered exceptional customer service, resulting in increased repeat business and client referrals.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Regularly balanced cash tills and vault whilst while performing monthly audits of negotiable items and other tills.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-traffic periods, effectively managing long lines while maintaining accuracy and professionalism.
- Evaluated customer data to identify and prevent fraudulent activities.
- Provided exceptional customer services to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
Banking Specialist 2
TD BANK
12.2019 - 06.2021
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Investigated and resolved account issues by offering applicable options to customers.
- Assisted customers with banking needs and inquiries.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Teller
Wells Fargo
07.2018 - 10.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Assistant Manager
Shoeprint
06.2017 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
High School Diploma -
Mariana Bracetti Academy Charter School
Philadelphia, PA06.2013
Skills
- CRM proficiency
- Cold-calling
- Performance Tracking
- Teamwork and Collaboration
- Problem-Solving
- Customer Service
- Reliable and Responsible
- Attention to Detail
- Adaptable and Flexible
- Team Collaboration
- Goal-Driven
Languages
Spanish
Native or Bilingual
Timeline
Sales and Service Specialist
Fulton Bank
05.2022 - Current
Banking Specialist 2
TD BANK
12.2019 - 06.2021
Teller
Wells Fargo
07.2018 - 10.2019
Assistant Manager
Shoeprint
06.2017 - 08.2019
High School Diploma -
Mariana Bracetti Academy Charter School
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