Olivia Harnish
Annville ,PA
Summary
A highly motivated and customer-focused banking professional with strong experience in relationship management, sales, and financial services. Adept at providing tailored financial solutions, building strong, lasting customer relationships, and delivering exceptional customer service. Seeking to leverage expertise in banking operations and client relationship management as a Sales Officer in Cash Management.
Overview
5
5
years of professional experience
Work History
Relationship Banker
Fulton Bank
09.2024 - Current
- Builds and maintains strong, long-lasting relationships with both consumer and business clients by seeking to understand financial goals and offering personalized banking products and services
- Drives proactive sales conversations by engaging in outbound campaign calls, scheduling appointments, and actively engaging customers
- Uses digital tools and utilizes the CRM system to offer a consistent approach to customer onboarding and expanding existing relationships
- Promotes a full range of banking products including loans, savings and checking accounts, credit cards, and investment solutions while meeting or exceeding monthly sales targets
- Provides exceptional customer service by handling inquiries and resolving issues to ensure customer satisfaction and loyalty
- Exceeded yearly sales targets for the previous year and achieved a 4 on the annual scorecard
Sales & Service Specialist
Fulton Bank
09.2023 - 09.2024
- Assisted clients with transactions and financial needs in an efficient and positive manner
- Generated proactive sales and referrals through outbound calling, appointment setting, and effective lobby engagement
- Utilized personal knowledge of sales techniques, using CRM systems and other resources to foster relationship building conversations for all customers
- Identified opportunities to deepen client relationships through account opening, customer maintenance requests, operational activities and responsibilities, and maintaining flexibility between performing sales and teller transactions
- Leveraged practical knowledge and strong understanding of digital solutions and technology to support customers and solve problems
Box Office Manager
The Junction Center
09.2022 - 09.2023
- Successfully managed and supervised daily box office operations, ensuring smooth ticketing process and efficient customer service
- Led and trained a team of event volunteers in an engaging and customer-focused environment
- Collaborated with the events director on marketing and promotional content
- Created and executed targeted marketing campaigns resulting in increased ticket sales and attendance
- Utilized iTickets software to manage ticket inventory and track sales
- Handled and resolved customer interactions with professionalism and positivity, including customer concerns and complaints
- Generated creative and engaging content weekly for scheduled release through the venue's social media accounts
- Developed an innovative content strategy which fostered a growing 58% social media growth
Sales Associate
Outback Toys
10.2019 - 09.2022
- Oversaw international orders and international customer relations
- Worked alongside the General Manager to obtain freight quotes for order shipments
- Communicated with customers in a professional and engaging manner as needed to finalize orders
- Monitored PayPal and Credit Card decline reports in NetSuite
- Contacted customers to obtain and process payment information via email or phone
- Managed FBA (Fulfillment by Amazon) inventory and restock processes
- Monitored FBA inventory volumes and sale velocity
- Determined replenishment of profitable inventory or removal of slower-moving items
- Stewarded vendor responsibilities as needed with the Toy Store Administration Team
- Worked with vendor representatives to restock or purchase new inventory
- Performed vendor-specific sales analysis
Education
Privately Tutored Spanish Lessons -
Verbalicity
GPA/Class Rank: 4.415 | 14 of 376 -
Cedar Crest High School
Lebanon, PA 05-2019
Skills
- Highly detail-oriented
- Relationship driven and customer focused
- Well-versed in face-to-face, verbal, and written communication
- Develops positive workplace relationships
- Persistent and determined to reach goals
- Skilled in visual, auditory, and kinesthetic learning
- Possesses the ability to think critically and problem solve
- Proficiency in the Spanish language
- Proficiency in Salesforce Solutions, Aperio & Netsuite Business Software
- Proficiency in WordPress and Meta Marketing
- Types 130 WPM accurately
Timeline
Relationship Banker
Fulton Bank
09.2024 - Current
Sales & Service Specialist
Fulton Bank
09.2023 - 09.2024
Box Office Manager
The Junction Center
09.2022 - 09.2023
Sales Associate
Outback Toys
10.2019 - 09.2022
Privately Tutored Spanish Lessons -
Verbalicity
GPA/Class Rank: 4.415 | 14 of 376 -
Cedar Crest High School
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