Lauren Waanders
Byron Center
Summary
Experienced Office Management and Customer Service Professional skilled at optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist with a leadership mentality. Works effectively with cross-functional teams to ensure operational and service excellence. Skilled in MS Office and project management, fostering teamwork and collaboration, and driving projects to completion with a keen focus on results.
Overview
9
9
years of professional experience
Work History
Relationship Banker
United Bank of Michigan
09.2024 - Current
- Process customer transactions including, deposits, withdraws and payments.
- Answer telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Balance cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Maintain up-to-date knowledge of banking products and industry trends to provide advice to customers effectively.
- Resolve customer issues promptly, fostering positive relationships between the bank and its customers.
Customer Service Manager
Pro Finish Powder Coating
01.2020 - Current
- Manage Customer Purchase Orders encompassing receipt, scheduling, and final distribution
- Conduct regular inventory assessments of shop supplies, ordering necessary items proactively to ensure jobs run smoothly and without incident
- Maintain accurate financial records by reconciling accounts payable/receivable transactions to ensure balanced budgets
- Enhance team productivity by delegating tasks effectively and overseeing daily workflow
- Support the leadership team in accomplishing their goals through diligent administrative assistance such as report generation and data entry
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions
- Handle cash transactions and maintain sales and payment records accurately
Server & Bartender
Chubby's Bar & Grill
01.2016 - 01.2020
Education
High School Diploma -
Wayland Union High School
Wayland, Mi05.2012
Grand Rapids Community College
Grand Rapids, Mi09.2012
Skills
- Clear Oral & Written Communication
- Customer Service-oriented
- Excellent Multi-Tasking Ability
- Strong Organizational Skills
- Customer Relationship Management
- Project Management
- Scheduling and Coordinating
- Superior Math & Billing Skills
- Highly Detail Oriented
- Strong Work Ethic
Timeline
Relationship Banker
United Bank of Michigan
09.2024 - Current
Customer Service Manager
Pro Finish Powder Coating
01.2020 - Current
Server & Bartender
Chubby's Bar & Grill
01.2016 - 01.2020
Grand Rapids Community College
High School Diploma -
Wayland Union High School
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