Gilleein Mastroianni
Cobleskill,NY
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. While having the knowledge of Peer Support in the care system navigation and willing to share life experiences related to mental illness. Providing mental support as well as advice and assistance to those wanting to change lives positively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Youth Peer Advocate
Northern Rivers Family Of Services
04.2024 - Current
- Created a safe space where clients felt comfortable discussing personal challenges without fear of judgment or stigma.
- Provided feedback to supervisory staff on trends observed among clientele, which informed adjustments made within the organization.
- Developed strong rapport with clients, enhancing overall service quality and client retention rates.
- Participated in ongoing professional development opportunities to stay current on best practices in peer advocacy.
- M
Scheduling Coordinator
The Ima Group
01.2023 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Managed approximately 50 incoming calls per day as well as 50-60 outgoing calls per day
Assistant Manager
Dunkin' Donuts
02.2020 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Receptionist
Howe Caverns
07.2019 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Cobleksill-Richmondville High
Richmondville, NY06.2020
Skills
- Multicultural Competence
- Data Collection
- Resource Navigation
- Empathy Development
- Mental Health Services
- Relationship-building skills
Certification
- CPR/AED Certification
- NY Driver's License
Timeline
Youth Peer Advocate
Northern Rivers Family Of Services
04.2024 - Current
Scheduling Coordinator
The Ima Group
01.2023 - Current
Assistant Manager
Dunkin' Donuts
02.2020 - 09.2023
Receptionist
Howe Caverns
07.2019 - 09.2019
High School Diploma -
Cobleksill-Richmondville High
- CPR/AED Certification
- NY Driver's License
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