Gillian Allen
Summary
Experienced housing coordination manager with vast knowledge of a affordable housing programs and managerial skills. Well versed in trauma informed care and establishing trusted relationships with clients, property management, and partner organizations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housing Coordinator and Retention Manager
Episcopal Community Services, ECS
05.2025 - Current
- Hire, train, support, develop, and evaluate a team of 5-7 members. Collaborate with HR to address performance issues and, when necessary, manage dismissals.
- Maintain active relationships with community partners such as The San Francisco Department of Homelessness and Supportive Housing (HSH), in addition to seeking new community partners.
- Track program progress and outcomes, identify areas for improvement, and implement corrective actions or new strategies as needed. Work alongside the Director of Scattered Site Housing to propose and implement programmatic and operational improvements.
- Submit monthly Rent Payment Request Reports to the finance department to ensure timely and accurate subsidy payments.
- Monitored case files and documentation for accuracy, ensuring compliance with organizational standards and regulations.
- Ensure timely completion of required reports and documentation in accordance with grant agreements.
- Conducted assessments to identify client needs, tailoring housing solutions accordingly for improved outcomes.
Scattered Site Housing Stabilization Specialist
Episcopal Community Services, ECS
10.2024 - 05.2025
- Maintained accurate records of client interactions and program outcomes for reporting purposes.
- Collaborated with partners (Brilliant Corners) to find units that fit client accomodations.
- Create stability plans for clients to follow to yield the most successful outcome after their time in the program.
- Complete monthly unit inspections to ensure the client is living in a unit that is hazard-free and not in need of any repairs.
Rapid Rehousing Stabilization Specialist
Episcopcal Community Services, ECS
10.2023 - 10.2024
- Provide professional, accessible, and culturally relevant support, advocacy, information, and referrals to program participants.
- Complete client intakes (this includes the collection, documentation, and uploading of client’s personal information) and determining if they meet the program qualifications for housing subsidy.
- Outreach to current clients who are not actively engaging in stabilization services to reconnect them to services.
- Provide education on being a respectful neighbor and responsible tenant to clients to promote stabilization and successful tenancy.
Lead Care Ream Member
Oregon Public Health Corps
11.2021 - 09.2023
- Trained new employees on day-to-day tasks and provided ongoing feedback to promote quality work via weekly staff meetings
- Up to date all CDC regulations regarding COVID (and other communicable diseases), would then lead staff meetings to keep other students current on regulations and proper compliance.
- HIPAA and FERPA trained.
- Script writer for Project Help (student health survey).
- Worked with any difficult cases/clients.
Education
Bachelor of Science - Biological And Cultural Anthropology
University of Oregon
Eugene, OR07-2023
Skills
- Affordable Housing Knowledge
- Property inspections
- Tenant rights
- Case management
- Trauma-informed care
- Team leadership
- Staff training and development
- Computer Skills (ie, Microsoft, ONE System, other EMR systems)
- Certified in Trauma-Informed Approaches for Property Management Professionals
- HIPAA Compliance Trained
- Active Threat Training
Certification
CPR, AED, and First Aid certified
Trauma-Informed Approaches for Property Management Professionals
Timeline
Housing Coordinator and Retention Manager
Episcopal Community Services, ECS
05.2025 - Current
Scattered Site Housing Stabilization Specialist
Episcopal Community Services, ECS
10.2024 - 05.2025
Rapid Rehousing Stabilization Specialist
Episcopcal Community Services, ECS
10.2023 - 10.2024
Lead Care Ream Member
Oregon Public Health Corps
11.2021 - 09.2023
Bachelor of Science - Biological And Cultural Anthropology
University of Oregon