Gillian Bass

Experienced and proactive Client Relationship Coordinator at HealthCare Support, overseeing key responsibilities including daily team meetings to foster collaboration, streamlined interview coordination, and management of onboarding procedures. Engage in daily communication with regional managers, serving as the primary contact for major clients such as Florida Cancer Specialists. Demonstrate administrative excellence by overseeing timesheets and actively participating in in-take calls to secure new job opportunities from existing clients

Consistently drive operational efficiency, enhance client satisfaction, and contribute to overall business growth through meticulous leadership and effective communication.

Diligently contributed to the smooth operation of Covelli Enterprises as an HR/Administrative Assistant. Efficiently managed paperwork, sorted and distributed mail, and maintained meticulous office organization. Skillfully prepared monthly, weekly, and daily logs utilizing the Microsoft Office Suite. Responsibly handled roughly 15-20 incoming phone calls per day and directed them appropriately within the office. Posted positions through approved recruitment channels, contributing to the staffing process. Tracked and maintained various statistics, keeping detailed records to support the human resources department. Implemented an effective record filing system, enhancing document organization and management. Additionally, facilitated seamless office travel by booking airfare, hotel, and ground transportation. Managed a relational database to store information for reference, reporting, and analysis purposes.

Played a crucial role in the operational efficiency of Central States Enterprises as an HR/Administrative Assistant

Investigated daily variances, meticulously correcting errors to promptly resolve discrepancies. Applied accurate codes to invoices, files, and receipts, ensuring organized and easily searchable records. Demonstrated commercial awareness and adept time management skills by contributing to budget and task organization initiatives. Acquired a deep understanding of accounting principles, standards, and general business practices, enabling the evaluation of financial data and transactions

Maintained a commitment to confidentiality when handling company personnel files, upholding the highest standards of privacy and professionalism.

Managed diverse responsibilities, including appointment confirmations, client communication, and record updates

Proficiently handled multiple tasks with a focus on meeting time-sensitive deadlines. Operated the central telephone system, directed calls, and conducted both in-bound and out-bound daily calls to introduce customers to services. Maintained a clean and welcoming reception area, providing professional and friendly assistance to incoming visitors and customers. Resolved customer issues and complaints, answering a high volume of calls daily, and managed office supplies. Demonstrated effective communication through various channels, including social media, while maintaining professionalism and successfully upselling products and services.

Expertly managed table turnover, maintaining a clean and inviting atmosphere. Demonstrated extensive menu knowledge and effectively addressed guest inquiries. Resolved guest and employee complaints to uphold customer satisfaction

Prepared tables for memorable guest experiences, earning numerous recommendations for efficient order management and accuracy through clear communication with kitchen staff

Proficiently utilized the POS system for order placement, bill management, and handling complimentary items.