Gillian Fontoura
Cliffside Park ,NJ
Summary
Versatile and dynamic professional with a proven track record at Metlife Stadium, excelling in guest services and team training. Skilled in cash handling and fostering educational growth, I've significantly enhanced customer satisfaction and loyalty. My ability to greet and assist, coupled with a commitment to educational excellence, positions me as a valuable asset to any team.
Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships.
Experienced with crowd management and guest services in high-energy environments. Utilizes effective communication and problem-solving skills to enhance fan experience. Knowledge of event coordination and team collaboration ensures successful game day operations.
Hospitality professional with strong track record in guest services and problem resolution. Known for effective teamwork and delivering consistent results. Possesses excellent communication and interpersonal skills, adaptable to dynamic environments.
Overview
2020
2020
years of professional experience
Work History
Guest Services
Metlife Stadium
- Trained new team members on company policies, procedures, and best practices in guest services.
- Collaborated with other staff members to ensure seamless coordination of guest services, resulting in increased overall satisfaction.
- Collaborated with Security to ensure seamless coordination of guest services and amenities.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
Retail Sales Associate
Children's Place
West New York, NJ
07.2018 - 12.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
CCD Teacher
St Joseph School Elementary
West New York, NJ
06.2017 - 07.2018
- Actively participated in professional development opportunities to stay current on educational trends and enhance instructional effectiveness.
- Differentiated instruction to accommodate diverse learning styles, ensuring every student had the opportunity to succeed academically.
- Supervised extracurricular activities such as clubs or tutoring sessions, offering additional support for struggling students outside of regular class hours.
- Developed a strong rapport with students, fostering a positive learning environment to boost their confidence.
- Contributed to a positive school culture by participating in committees, attending events, and supporting fellow teachers when needed.
Cashier
Burger King
West New York
09.2016 - 09.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
North Bergen Highschool
North Bergen, NJ06.2019
Skills
- assistance
- greeting
- services
- teaching
- education
- cash handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Retail Sales Associate
Children's Place
07.2018 - 12.2019
CCD Teacher
St Joseph School Elementary
06.2017 - 07.2018
Cashier
Burger King
09.2016 - 09.2017
Guest Services
Metlife Stadium
North Bergen Highschool