Gillian Glogowski
New Kensington,PA
Summary
Dynamic and results-driven professional with experience at Dairy Queen Grill & Chill, excelling in multitasking and teamwork. Proven ability to enhance customer satisfaction through efficient service and effective problem-solving. Demonstrated leadership by training new team members and maintaining a clean, organized workspace, contributing to overall team productivity.
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
3
3
years of professional experience
Work History
Crew Member
Dairy Queen Grill & Chill
08.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image, including dining areas, bathrooms, kitchens, and freezers.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Bachelor of Science - Chemistry
Pennsylvania Western University
Edinboro, PA05-2027
High School Diploma -
Burrell Highschool
Lower Burrell, PA06-2023
Skills
- Multitasking and organization
- Teamwork and collaboration
- Time management
- Problem-solving
- Cleaning
- Attention to detail
- Flexible schedule
- Basic math
- Drive-thru operations
- Food preparation
- Leadership qualities
- Learning agility
- Store opening and closing
Timeline
Crew Member
Dairy Queen Grill & Chill
08.2022 - Current
Bachelor of Science - Chemistry
Pennsylvania Western University
High School Diploma -
Burrell Highschool
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