Gillian Reiners

• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Increased customer satisfaction by delivering friendly, personalized service during transactions.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.