Gillian Southerland
San Antonio,TX
Summary
Highly motivated Cheerful Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties.
Overview
6
6
years of professional experience
Work History
Member Specialist
Sams Club
04.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
Sales Associate
Raising Cane's Chicken Fingers
08.2021 - 05.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Sales Associate
Pet Supplies Plus
07.2019 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Sales Floor Associate
F.Y.E
02.2017 - 11.2018
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
Education
No Degree - Biology
Texas A&M University - Corpus Christi
Corpus Christi, TXHigh School Diploma -
Theodore Roosevelt Highschool
San Antonio, TX07.2017
Skills
- Policy and Procedure Adherence
- Cash Handling
- Sales Generation
- Teamwork and Collaboration
- Customer Service
- Sales Expertise
- Menu Memorization
- Plating and Presentation
Accomplishments
- Awarded “Employee of the Month” in 2019-2020
- Exceeded monthly quota 12 times.
Languages
Japanese
Limited Working
Timeline
Member Specialist
Sams Club
04.2022 - 08.2023
Sales Associate
Raising Cane's Chicken Fingers
08.2021 - 05.2022
Sales Associate
Pet Supplies Plus
07.2019 - 06.2021
Sales Floor Associate
F.Y.E
02.2017 - 11.2018
No Degree - Biology
Texas A&M University - Corpus Christi
High School Diploma -
Theodore Roosevelt Highschool
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