- Stand-up Paddleboarding (SUP)
- Team Sports
- Strategy Games
- Drawing and Painting
- I enjoy friends and family gatherings
- Swimming
- Watching Movies and TV Shows
- Music
- Baking
- Volunteering
- I like trying new recipes and food trends
Isabella Velasco
Greeley,CO
Summary
Personable Members Specialist offering 3 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
6
6
years of professional experience
Work History
Member Specialist
Sam's Club
Greeley, CO
04.2023 - Current
- Checked receipts at exit door
- Identification verification
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Processed customer transactions efficiently using point-of-sale systems.(Memberships, Credit cards, Promote “scan and go” etc.)
- Trained new staff on customer service and operational procedures.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Assisted in inventory management by restocking merchandise and monitoring stock levels.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Enhanced store security by identifying and reporting suspicious activities.
Cashier
Kersey SuperMarket
Kersey, CO
01.2020 - 03.2023
- Contact supervisor if stock was low or special orders were needed
- Stocked inventory
- Inventory checks
- Clean the store (sweep, mop, vacuum, clean coffee pots etc.)
- Customer service
- Count money at the end of my shift then put it in the safe
- Shoveled snow off walkways
- Did price changes and changed tags
- Check gas storage tank
- Managed fuel books
- Managed cash register
Education
High school diploma -
Platte Valley High School
Kersey, COSkills
- Customer engagement
- Stock replenishment
- Store maintenance
- Merchandise display
- Goal-oriented mindset
- Product recommendations
- Upselling strategies
- POS system operation
- Loss prevention awareness
- Returns processing
- Cash handling proficiency
- Product knowledge expertise
- Promotions
- Sales target achievement
- Teamwork
- Time management
- Customer service
- Store opening and closing
- Phone etiquette
- Policy and procedure adherence
Interests
Timeline
Member Specialist
Sam's Club
04.2023 - Current
Cashier
Kersey SuperMarket
01.2020 - 03.2023
High school diploma -
Platte Valley High School
Employee Of The Month
Manager Nominated award to 1 person out of the entire store.