Ayanna Roane
Sams Club
Niagara Falls
5
years of professional experience
Dynamic Member Specialist with a proven track record in enhancing member engagement and retention. Expertise in personalized service, effective communication, and streamlined processes. Committed to delivering exceptional customer satisfaction.
Work History
Member Specialist
2 Years 10 Months- Streamlined membership enrollment process, enhancing efficiency and customer satisfaction.
- Resolved member inquiries and issues promptly, ensuring high levels of satisfaction and retention.
- Developed knowledge of products and services to effectively address member needs and preferences.
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Implemented effective communication strategies for better member engagement and retention.
- Provided training and support to new team members on operational procedures and customer service standards.
- Assisted in maintaining inventory accuracy by conducting regular stock checks and audits.
Cashier
2 Years 1 Month- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted customers with product inquiries and store navigation.
- Collaborated with team members to ensure optimal store presentation and organization.
- Implemented strategies to enhance customer satisfaction and loyalty during interactions.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma
Skills
Membership renewals
Database management
Customer service
Customer support
Customer engagement
Technical support
Payment processing
Transaction processing
Point-of-sale system
Membership transactions
Time management
Multitasking
Problem-solving
Attention to detail
Strong interpersonal skills
Exceptional communication
Relationship building
Timeline
Member Specialist
Sams Club
10.2023 - CurrentRead More
Cashier
Dollar General
09.2021 - 10.2023Read More
Penn Foster
High School Diploma
Read More