Nada Zaytoona

Sam's Club

04.2019 - Current

The Member Specialist position is when employees go and help where ever they are needed. They have team leaders who tell them where they need to go and are trained in every other position such as tobacco, costumer service, cashier, and more,
Boosted member renewals by consistently providing exceptional customer service and support.
Collaborated with cross-functional teams to develop new programs tailored to members'' needs.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Trained new personnel regarding company operations, policies and services.
Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Exhibited high energy and professionalism when dealing with clients and staff.
Maintained up-to-date knowledge of product and service changes.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.