Gilliana Delepena
Elgin,IL
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
1
1
year of professional experience
Work History
Service Manager
Bodega Solutions
Elgin, IL
12.2023 - Current
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Created written estimates and obtained customer consent to proceed.
Full Time Associate
Aldi
Elgin, IL
05.2023 - Current
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Processed shipments received from vendors according to established protocols.
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
Education
High School Diploma -
Elgin High School
Elgin, IL07-2022
Skills
- Service Documentation
- Productivity monitoring
- Work Planning and Prioritization
- Customer Service
- Workplace Safety
- Conflict Resolution
- Inventory Management
- Service Quality Management
- Relationship Building
Timeline
Service Manager
Bodega Solutions
12.2023 - Current
Full Time Associate
Aldi
05.2023 - Current
High School Diploma -
Elgin High School
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