Gillion Orozco
Austin,TX
Summary
Dedicated and organized Operations Manager with over 4 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
7
7
years of professional experience
Work History
Operations Manager
Petco Animal Supplies Stores Inc.
Austin, TX
06.2021 - 07.2024
- Developed and implemented strategies to increase sales in assigned territory.
- Conducted market research to determine customer needs and preferences within the region.
- Analyzed sales data to identify trends and opportunities for growth.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Negotiated contracts with new clients while maintaining existing business relationships.
- Planned travel schedule for visiting stores within assigned territory on a regular basis.
- Prepared detailed reports analyzing regional market conditions and progress toward goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Service Manager
Chipolte
Austin, TX
11.2017 - 02.2021
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Analyzed financial data to identify trends in spending and revenue patterns.
Education
High School Diploma -
Calhoun High School
Port Lavaca, TX01-2017
Business Management
Austin Community College
Austin, TXSkills
- Business Development
- Customer Service
- Program Administration
- Data Management
- Remote Office Availability
- Professionally written communication abilities
- Microsoft Word
- Multitasking
- Data Entry
- Proficient in: Power BI, Excel, Data Analysis
Timeline
Operations Manager
Petco Animal Supplies Stores Inc.
06.2021 - 07.2024
Service Manager
Chipolte
11.2017 - 02.2021
High School Diploma -
Calhoun High School
Business Management
Austin Community College
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