Gillisa Harris
Chicago,IL
Summary
Detail-oriented, reliable, and professional individual with experience in call center operations, administrative support, and customer service. Skilled in handling confidential information, supporting background screening processes, and maintaining compliance with FCRA regulations. Committed to delivering accurate, timely, and secure services in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative - Call Center
Kizzy Enterprise
Chicago, IL
01.2024 - Current
- Managed high-volume inbound and outbound calls, assisting customers with inquiries, verifying information, and resolving concerns to enhance customer experience.
- Processed customer orders, maintaining accurate records and tracking order statuses to ensure timely fulfillment.
- Handled billing inquiries and resolved discrepancies, fostering customer trust and satisfaction.
- Monitored service quality metrics and implemented strategies to enhance overall customer satisfaction.
Entrepreneur / Personal Stylist
Anomaly Styling Business
Chicago, IL
01.2020 - Current
- Founded and managed a personal styling business, handled branding and finances, marketed services through social media, and coordinated client consultations.
- Developed personalized styling plans for clients based on their preferences and body types.
- Conducted market research to identify emerging fashion trends and align services with customer needs.
- Designed marketing materials to effectively promote services and attract new clients.
- Collaborated with photographers and models for promotional photo shoots.
- Set goals for business growth and tracked progress against established benchmarks.
- Streamlined appointment scheduling and client management processes to enhance client experience.
- Provided one-on-one consultations to assess client wardrobes and offer tailored recommendations.
Children's Counselor - Kids Zone
Fellowship Missionary Baptist Church
01.2018 - Current
- Supervised children ages 3-10, including those with autism, organized creative activities, and maintained a safe, supportive environment to foster social interaction and emotional growth.
- Developed and implemented age-appropriate therapeutic activities to enhance social skills and emotional well-being.
- Facilitated individual counseling sessions that addressed emotional and behavioral challenges, helping children develop coping strategies and resilience.
- Conducted crisis intervention strategies to support children in managing acute emotional distress, ensuring immediate safety and emotional stabilization.
- Collaborated with educational staff to create individualized support plans for children with learning difficulties.
Receptionist
Colour Coated Hair Lounge
Chicago, IL
01.2022 - 01.2024
- Greeted and checked in clients, managed scheduling and phone systems, maintained organized front desk, ensuring client confidentiality in fast-paced beauty environment.
- Handled client inquiries, providing detailed information about services and promptly addressing concerns to enhance client satisfaction.
- Coordinated daily appointment schedules to maximize utilization of available time slots and improve client experience.
- Managed front desk operations, ensuring a welcoming atmosphere and efficient client check-in processes.
- Conducted customer follow-ups to gather feedback and enhance service quality.
- Implemented efficient filing systems for both digital and paper records to streamline office operations.
Receptionist
Organja Smoothie Company
Chicago, IL
01.2021 - 01.2022
- Handled customer calls and orders, managed POS transactions, prepared daily sales reports, and maintained clean, welcoming front-of-house atmosphere to enhance customer experience.
- Managed front desk operations, creating welcoming atmosphere and streamlining client check-in processes for improved service.
- Processed customer payments accurately using cash registers or point-of-sale terminals, adhering to company policies and procedures.
Education
Some College (No Degree) -
Northern Illinois University / NIU
DeKalb, ILHigh School Diploma -
Plainfield Central High School
Plainfield, ILSkills
- Strong attention to detail
- Billing inquiries
- Confidential information handling
- Time management
- Multitasking
- FCRA compliance knowledge
- Call center operations
- Administrative support
- Professionalism
- Reliability
- Problem solving
- Client consultations
- Effective communication
- Documentation accuracy
- Creative thinking
- Crisis intervention
- Customer consulting
- Payment processing
- POS systems expert
- Negotiation strategies
- Office equipment proficiency
- Call escalation
- Active listening
- Tracking complaints
Volunteer Experience
Children's Counselor, Kids Zone, 01/01/18, Present, Supervise children ages 3-10 including children with autism, Organize creative activities, Ensure a safe and supportive environment
Timeline
Customer Service Representative - Call Center
Kizzy Enterprise
01.2024 - Current
Receptionist
Colour Coated Hair Lounge
01.2022 - 01.2024
Receptionist
Organja Smoothie Company
01.2021 - 01.2022
Entrepreneur / Personal Stylist
Anomaly Styling Business
01.2020 - Current
Children's Counselor - Kids Zone
Fellowship Missionary Baptist Church
01.2018 - Current
Some College (No Degree) -
Northern Illinois University / NIU
High School Diploma -
Plainfield Central High School