Ashli Clemons
Okeechobee,FL
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
11
11
years of professional experience
Work History
Customer Service Representative - Call Center
Navient BPO LLC
Remote, FL
07.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Experience Guide
DriveTime Automotive Group
Tallahassee
06.2022 - Current
- Resolved customer complaints via phone, email, mail or social media.
- Provided feedback on customer experiences with dealership personnel during sales process in order to improve future interactions.
- Utilized dealership computer systems to generate reports such as sales trends analysis or inventory tracking information.
- Processed paperwork associated with sales transactions such as invoices, titles, registrations and finance agreements.
Customer Service Manager (CSM)
Macy's
Tallahassee
04.2022 - 07.2023
- Worked with my team of employees and colleagues to provide a high functioning department store.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Customer Service Manager (CSM)
Victoria's Secret
Tallahassee
03.2022 - 05.2022
- Worked with my team of employees to provide best customer service to our customers.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Sales Manager/General Manager
Barefoot Campus Outfitters
Tallahassee
10.2020 - 03.2022
- My job duties include the production of the store, marketing for both online sales and in store sales, managing social media on three platforms, filling online orders, as well as completing inventory reports and re-orders weekly.
- Tracked monthly sales to generate reports for business development planning.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Created and presented monthly reports to management on sales performance.
- Achieved company growth and brand development through market expansion and sales.
Employment Security Representative II
The state of florida
Tallahassee
05.2019 - 10.2020
- Processed and determine unemployment claims.
- Conducted interviews with employers and claimants to collect relevant data for benefit determination purposes.
- Investigated eligibility requirements for unemployment benefits.
- Assessed client information and prepared unemployment claims forms.
- Provided guidance and assistance to claimants in completing applications.
- Monitored progress of pending cases in order to ensure timely resolution.
- Advised claimants about their rights under the applicable state law.
- Determined eligibility for additional benefits based on individual circumstances.
Sales Associate
Governor's Square - Dillard's
Tallahassee
07.2019 - 11.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
Sales Associate
Garnet and Gold
Tallahassee
04.2016 - 07.2017
- Assess customer's needs and provide assistance and information about the product
- Comply with inventory control procedures
- Suggest ways to improve sales through new sales promotions.
Sales Associate
Victoria's Secret PINK
Tallahassee
08.2014 - 11.2014
- Process point of sale purchases and handle returns of merchandise
- Follow and make department sales goals on a monthly, quarterly and annual basis.
Sales Associate
Okeechobee Youth Rodeo Association
Okeechobee
01.2013 - 08.2014
- Comply with inventory control procedures
- Welcome customers to the store and answer their questions.
Education
Bachelors in Social Sciences - Social Sciences
Florida State University
05.2019
Skills
- Detail oriented
- Ability to work with Microsoft applications
- Excellent communication skills
- Friendly, outgoing demeanor
- Retail Sales
- Management experience
- Product Knowledge
- Inbound and Outbound Calling
- Complaint Resolution
- Customer Service
- Retail Marketing
- Multi-Task Management
Personal Information
Authorized To Work: Authorized to work in the US for any employer.
Availability is open and am looking for a full time position.
Timeline
Customer Service Representative - Call Center
Navient BPO LLC
07.2023 - Current
Customer Experience Guide
DriveTime Automotive Group
06.2022 - Current
Customer Service Manager (CSM)
Macy's
04.2022 - 07.2023
Customer Service Manager (CSM)
Victoria's Secret
03.2022 - 05.2022
Sales Manager/General Manager
Barefoot Campus Outfitters
10.2020 - 03.2022
Sales Associate
Governor's Square - Dillard's
07.2019 - 11.2019
Employment Security Representative II
The state of florida
05.2019 - 10.2020
Sales Associate
Garnet and Gold
04.2016 - 07.2017
Sales Associate
Victoria's Secret PINK
08.2014 - 11.2014
Sales Associate
Okeechobee Youth Rodeo Association
01.2013 - 08.2014
Bachelors in Social Sciences - Social Sciences
Florida State University
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