GILSON BORGES
Brockton,MA
Summary
Experienced retail manager with over twenty years of experience in managing and growing successful retail operations. Skilled in team leadership, customer service and inventory management.
Overview
23
23
years of professional experience
Work History
Retail Grocery Manager
STOP AND SHOP LLC
Whitman, MA
08.2020 - Current
- Managed staff of 20 grocery clerks, ensuring that duties were completed in a timely manner.
- Monitored inventory levels and stock shelves with new merchandise.
- Scheduled shifts for employees based on business needs while adhering to labor laws.
- Assisted customers with product selection when needed or requested.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant Grocery Manager
STOP AND SHOP LLC
Whitman, MA
10.2017 - 08.2020
- Assisted with recruitment and training of new staff.
- Developed strategies to increase customer loyalty and satisfaction.
- Monitored stock levels and ordered inventory as needed.
- Set up promotional displays to maximize visibility.
Lead Dairy Clerk
STOP AND SHOP LLC
Whitman, MA
10.2016 - 10.2017
- Assisted customers with product selection and provided knowledgeable advice on dairy products.
- Monitored stock levels, replenished items, and ensured shelves were correctly stocked.
- Collaborated with team members to ensure efficient workflow throughout the day.
- Maintained cleanliness of the department by sweeping floors, wiping down surfaces, and stocking shelves.
- Created displays for promotional items and special events to attract more customers.
- Tracked sales trends for dairy products to determine inventory needs for upcoming weeks.
- Organized backroom storage areas to maximize space utilization while keeping items secure.
- Inspected expiration dates on all dairy products regularly to guarantee freshness.
- Followed food safety protocols when handling perishable goods such as cheese, milk, eggs.
- Checked incoming shipments against invoices for accuracy before putting away merchandise.
- Tracked inventory, handled store merchandise and removed out of code products.
Night Crew Chief
STOP AND SHOP LLC
Brockton, MA
06.2008 - 10.2016
- Provided direction and guidance to night crew members, ensuring all tasks were completed in a timely manner.
- Coordinated with day crew leadership regarding ongoing projects or tasks that need completion during the shift.
- Verified product quality before stocking shelves, removing any damaged or expired items from sale.
- Managed time-sensitive tasks such as restocking shelves or replenishing supplies in a timely manner.
- Monitored employee productivity and provided constructive feedback and coaching.
- Assigned duties to specific employees and teams according to roles and skills.
Assistant General Merchandise Manager
STOP AND SHOP LLC
Halifax, MA
05.2004 - 06.2008
- Developed and implemented strategies to increase sales and profits of the department.
- Analyzed customer buying trends, identified opportunities for improvement, and adjusted merchandise
- Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
- Increased sales through targeted merchandising plans and stocking of desirable inventory.
Front End Cashier + Supervisor
STOP AND SHOP LLC
Brockt, MA
08.2001 - 06.2004
- Assisted customers in locating items throughout the store.
- Balanced out cash drawer at the end of each shift.
- Answered customers' questions about products, prices and availability.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
Magazine Merchandiser
Hudson News Distributors
Nashua, New Hampshire
09.2014 - Current
- Created product displays to attract customers and boost sales.
- Ensured that all magazine racks were properly stocked and displayed.
- Established and maintained proper high-traffic displays, resulting in increased sales.
Education
Associate of Science - Computer Networking
ITT Technical Institute of Technology
Norwood, MA06-2010
High School Diploma -
Brockton High School
Brockton, MA06-2002
Some College (No Degree) - Computer Installation And Repair Technology
Benjamin Franklin Institute of Technology
Boston, MASkills
- Product Merchandising
- Workflow Planning
- Inventory merchandising
- Training and mentoring
- Customer service and assistance
- Task Delegation
- Employee Training
- Merchandising Strategies
- Scheduling Coordination
- Verbal and written communication
- Ordering of products
- Employee Management
Timeline
Retail Grocery Manager
STOP AND SHOP LLC
08.2020 - Current
Assistant Grocery Manager
STOP AND SHOP LLC
10.2017 - 08.2020
Lead Dairy Clerk
STOP AND SHOP LLC
10.2016 - 10.2017
Magazine Merchandiser
Hudson News Distributors
09.2014 - Current
Night Crew Chief
STOP AND SHOP LLC
06.2008 - 10.2016
Assistant General Merchandise Manager
STOP AND SHOP LLC
05.2004 - 06.2008
Front End Cashier + Supervisor
STOP AND SHOP LLC
08.2001 - 06.2004
Associate of Science - Computer Networking
ITT Technical Institute of Technology
High School Diploma -
Brockton High School
Some College (No Degree) - Computer Installation And Repair Technology
Benjamin Franklin Institute of Technology