Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
SalesAssociate
Gima “Karla” Calderone

Gima “Karla” Calderone

Sedro-Woolley,WA

Summary

Histology technician adept in the field of pathological sciences. Experience working with pathologists and other lab professionals in analyzing and examination of body tissues with a specialization in determining abnormalities and disease. Certified in nursing assistance and care giving and over twenty years' experience in small business ownership

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Sales Associate

Duty Free Americas Inc.
02.2024 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Performed cash, card, and check transactions to complete customer purchases.

Lab Technician - Histology

Path AI – Formerly Poplar Health Care
07.2019 - 11.2023
  • Performing strain identification while adhering to strict lab safety and sterile lab procedures
  • Designed and implemented procedures for technical applications such as routine E and H slides and special strains.
  • Assessed adequacy of chemicals and strains.
  • Prepared specimens for processing.
  • Calibrated, cleaned, and maintained laboratory equipment.
  • Conducted laboratory procedures handling specimens and processing testing analyzing examining and reporting on results
  • Managed documentation concerning sample proficiency testing aligned with patient specimens

Small Business Owner

LaFemme Bridal Boutique
1997 - 2018
  • Managed a successful small business catering to the individual needs of clients while nurturing an enjoyable workspace
  • Clerical Skills: Records keeping for training, inventory taking, and recording nightly data reports.
  • Customer Service: Interacting with customers and truly listening to their wants and needs.
  • Problem Solving: Adapting changes and challenges presented by the ever-evolving wedding industry
  • Financial Accounting: Managing cashflow, inventory, and payroll.
  • Workplace labor law compliance: Researching employment and safety laws and implementing them.
  • Human Resources: Hiring, onboarding, and dismissing employees as needed over the course of the business.

Education

Health Care Services/Nursing Assistant NC II - undefined

MMS Development Training Center
Baguio City
01.2018

Health Care Services/Care Giving II - undefined

MMS Development Training Center
Baguio City
01.2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Inventory control procedures
  • Retail store operations
  • Professional demeanor
  • POS system operation
  • Sales expertise
  • Cash handling accuracy
  • Verbal/written communication
  • Exceptional customer service
  • Multi-tasking strength

Certification

  • Basic Life Support
  • Caregiving NCII
  • Hospital Duty Completion
  • Clinical Skills
  • Activities of Daily Living
  • CPR / First aid
  • Wound Care
  • Bathing and Transfers
  • Client Safety

Languages

English, Tagalog, and a little bit of Spanish
Native or Bilingual

Timeline

Sales Associate

Duty Free Americas Inc.
02.2024 - 01.2025

Lab Technician - Histology

Path AI – Formerly Poplar Health Care
07.2019 - 11.2023

Health Care Services/Nursing Assistant NC II - undefined

MMS Development Training Center

Health Care Services/Care Giving II - undefined

MMS Development Training Center

Small Business Owner

LaFemme Bridal Boutique
1997 - 2018

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