Gin Mauchley
Vilonia,AR
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Loan Officer
Mountain America Credit Union
05.2019 - 10.2021
- Maintained strict confidentiality of bank records and client information.
- Processed loan applications and monitored progress from start to finish.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
Treasurer/Event Coordinator
Utah Law Enforcement Memorial
08.2007 - 09.2021
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Drafted treasury reports to support management decision-making needs.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Office Manager
Utah Helicopter
01.2011 - 05.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Manager
Smith's Food and Drug
11.2007 - 01.2011
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Springville High School
Springville, UT05.2001
Skills
- Database Management
- Documentation Review
- Relationship building and management
- Customer Service
- Attention to Detail
- Application Review
- Time Management
Timeline
Loan Officer
Mountain America Credit Union
05.2019 - 10.2021
Office Manager
Utah Helicopter
01.2011 - 05.2015
Manager
Smith's Food and Drug
11.2007 - 01.2011
Treasurer/Event Coordinator
Utah Law Enforcement Memorial
08.2007 - 09.2021
High School Diploma -
Springville High School
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