Gina Aliotta
Greensboro,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Aaron’s Sales And Lease
05.2006 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Education
York High School
1998
Skills
- Customer Relationship Management
- Delivery Scheduling
- Stock Management
- Professional Telephone Demeanor
- Multi-Line Phone Talent
- Administrative and Office Support
- Retail Sales Customer Service
- Sales Expertise
- Closing Sales
- Credit Card Payment Processing
- Customer Service
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Aaron’s Sales And Lease
05.2006 - Current
York High School
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