Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gina Alvarado

Arleta,CA

Summary

Dedicated Customer Service Representative with expertise in complaint handling and client relations. Proven ability to train staff and enhance customer satisfaction through effective issue resolution.

Experienced Customer Service professional skilled in active listening and critical thinking. Successfully managed high-stress situations while training new staff, contributing to improved response times and overall service quality.

Overview

31
31
years of professional experience

Work History

Customer Service Representative

Veritiv Corporation
Alhambra, CA
06.2006 - Current
  • Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
  • Collaborated with team members to streamline order processing and improve turnaround time.
  • Trained new staff on customer service protocols and systems to ensure consistency in service delivery.
  • Developed and implemented procedures that improved response times for customer support requests.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Customer Service Representative

Marfred
Sun Valley
06.1995 - 06.2006
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Education

High School Diploma -

Francis Polytechnic High
Sun Valley, CA
1996

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Complaint handling
  • Client relations
  • Microsoft outlook
  • Product knowledge
  • Order processing
  • Data collection
  • Staff training

Languages

Spanish
Professional Working

Timeline

Customer Service Representative

Veritiv Corporation
06.2006 - Current

Customer Service Representative

Marfred
06.1995 - 06.2006

High School Diploma -

Francis Polytechnic High